Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

Job Description :   - The Business Analyst will proactively work supporting MIS for CEN Global Capacity Planning Team. Apart from having good experience in MIS related work, candidate should have a good knowledge of Capacity planning process. This position is responsible for generating and maintaining various reports/dashboards related to Capacity planning process.   Candidate should have a strong analytical bend of mind as current position involves lot of analytics which would be used as input toward business decisions.   Specific responsibilities include but are not limited to :   - Developing and maintaining Capacity planning reports in MS Excel.  - Developing and maintaining Capacity planning dashboards in MS Excel/Powerpoint  .- Automation of reports using Macros.  - Working on analytics related to staff planning drivers metrics like availability, call handle time, hiring, attrition etc.  - Reporting of key performance indicators such as volume forecast, hiring adherence, attrition, abandon rate performance and call handle time performance  - Manage data flow of multiple sources of information.  - Complete ad hoc analysis related to capacity planning.  Qualifications :  - Workforce planning experience required - minimum 2-3 year.  - Strong technical skills are required and include: Microsoft office (expert level Excel), workforce management software (preferred EWFM)  - Experience in a fast-paced incoming call center environment with an extensive background in end-to-end workforce management and call center operations  - Requires strong decision-making skills and the ability to resolve complex problems independently  - The candidate must possess high motivation, enthusiasm, and dedication to deliver results within strict time frames  - Demonstrated problem solving, quantitative analytical and logistical planning skills, with the ability to create, analyze and interpret data and trends and act upon opportunities to achieve business objectives  - Excellent written and oral communication skills as well as the ability to influence without direct authority through the use of data and analysis are required; must be able to communicate effectively within multiple levels within the organization Preferred   Additional :   - Experience with data management tools (Excel, Access, SQL) desired  - Proven experience in successfully managing and executing multiple projects flawlessly while adhering to strict deadlines - Must be a proactive, flexible self-starter, organized with attention to detail   Job type- Full Time  Industry Type - Technology   The Apply Button will redirect you to website. Please apply there as well.  #NOLI

Delhi NCR

American Express - Business Analyst - Capacity Planning MIS Analyst 

American Express - Business Analyst - Capacity Planning MIS Analyst  ,Job Description for American Express - Business Analyst - Capacity Planning MIS Analyst  in American Express in  Delhi NCR for (2-3) years of experience. Apply Now!

Job Description for American Express - Business Analyst - Capacity Planning MIS Analyst  in American Express in  Delhi NCR for (2-3) years of experience. Apply Now!