American Express - Associate - Digital Product Management

Description - External

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Joining as an associate of digital product management at American Express is, at its heart, about making a positive difference in people's lives by improving the products and journeys we offer, in more than 25 countries.

Imagine for a minute that you see an advertisement for an American Express card that excites you. You click on the ad, check out the benefits and decide to apply. You fill out the information about yourself in the application form, take a selfie or a video, upload a photo of your passport and recent bank statement and click submit. Seconds later you're approved. The card is instantly available on your phone to use and start earning rewards, getting a free Uber or Deliveroo, or getting you access to restaurants and great travel experiences.

This is the kind of experience you'll be working towards as part of our team - delivering on part of the application/onboarding journey. You'll help reduce the friction for people to apply for a card while ensuring we meet the complex set of regulatory standards in each country to protect against fraud and other criminal activity.

You will have the opportunity to make a direct contribution to the success of our company, working among high performing engineering, design, analytics, and product teams. You will have a real passion for using technology to build user-centric solutions to challenging problems, for bold decision-making and for digital innovation. You will enjoy being challenged in a fun, collaborative, diverse and inclusive team environment.

Your responsibilities include:

- Understanding and learning about our users needs, both customers and internal teams

- Translating requirements into coherent user stories using agile tools and methods

- Working with engineers on a day-to-day basis to execute requirements during the development process.

- Driving delivery by trouble-shooting issues, de-mystifying complex needs and leading planning cycles in partnership with your leader and agile champions

- Drive incremental acquisitions by executing the roadmap for our international prospect acquisition websites in collaboration with go-to-market, engineering and design functions

- Discover opportunities and work with internal teams to identify opportunities to increase value for our channel through their products

- Monitor digital trends and technologies to plan the next generation of digital acquisition tools

- Partnering with engineering and design functions throughout the product lifecycle from ideation to delivery and ongoing iteration

- Work with partners across international markets; you will be building relationships and coordinating efforts around the world

Minimum Qualifications

- A passion for technology improving customer and user lives. Existing product experience of 1-2 years within a digital product software development team would be welcome

- Strong written & verbal communication skills. You're able to articulate the reasons behind your work and bring others along with you. The skills stretch from writing customer journey narratives and mocking up wireframes to share with engineers to inspiring go to market teams with our strategy and roadmap.

- Strong collaboration & relationship skills - we are relationship-oriented company, that values diverse perspectives. You will be the evangelist for the strategy and roadmap but won't be successful without bringing others along with you. Your ability to listen deeply, contextualise your insights are essential to achieving the best outcomes.

- The spirit of an entrepreneur with an ability to contribute to product design, project management and technical ideas. Your job doesn't end with your job description.

- Ability to thrive in a fast-paced environment, with competing resources and priorities, through the product life cycle from planning and development, through to launch

- Highly organized, self-starter, comfortable working in white space with minimum oversight

- Insatiable curiosity and proven ability to learn.

Compliance Language

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.