Amazon strives to be the world's most customer-centric company, where customers can research and purchase anything they might want online or offline. We set big goals and are looking for people who can help us reach and exceed them. Kindle is one example of this. Kindle is the best-selling product in the history of Amazon.com, and the Kindle business is one of the most innovative and fastest growing businesses at Amazon.   The Amazon device team designs & engineers high profile consumer electronics, including the best-selling Kindle family of products. We have also produced groundbreaking devices like Fire tablets, Fire TV, and Amazon Echo. We provide customers a fully integrated service with instant access to over 27 million movies, TV shows, magazines, newspapers, books, songs, apps, and games.   The speech data services team is part of Amazon's speech platform organization that provides speech recognition capabilities for a variety of Amazon products and searches, most visibly, the recently launched Amazon Echo product.   Manager - Workflow is a newly created role where we are looking for an exceptional leader who is passionate about the Customer Experience, who thinks/acts globally, and who has the ability to contribute major new innovations in the industry to join us as Workflow Manager. He/she will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis. The ideal candidate is a leader with demonstrated ability to learn new workflow technologies and make data driven decisions for project deliverables. This opportunity requires excellent problem-solving, communication skills and a strong track record of delivering results. Cross-team collaboration, project management, and executive presentation skills are essential. A strong record of customer advocacy and people development are important for this role.  The successful candidate will:  - Lead a workforce planning team  - Create best capacity plan for business by managing trade-offs between Customer Experience/Service Levels, Employee Experience, and Cost Effectiveness.  - Develop, improve and optimize work assignment, prioritization logic to manage work from various regions with multiple constraints.  - Mitigate capacity risks by managing dependencies across multiple operating units. Clearly communicate dependencies and manage/track exceptions.  - Participate in wider ADS projects and initiatives. He/she will own providing optimal workflow and planning solutions for upcoming initiatives.  - Partner with Operations, Capacity Planning and Finance teams to analyze historical data and work trends and provide workflow inputs. Manage the analyses of daily, weekly, and monthly reporting of site performance via Key Performance Indicators.  - Support local site management to optimize staffing requirements. Manage SLA and provide recommended workflow options and directives to maintain acceptable SLA.  - Partner with engineering team to develop progressive tools and technology enablers that will improve operating performance and efficiency of the ADS Operations centers  - Lead critical projects to improve workflow processes.   - Fully leverage existing technology, including global standardization of reporting.  Basic Qualifications   - A bachelor's degree in an analytical or business field, or comparable business experience with technical background.  - 4+ years- experience leading a team in a Business Analysis or equivalent role  - Knowledge of MS Excel, VBA, SQL and knowledge of Data Warehouse and business intelligence systems   Preferred Qualifications   - Strong Analytical skills - has ability to start from ambiguous problem statements, identify and access relevant data, make appropriate assumptions, perform insightful analysis and draw conclusion relevant to the business problem  - Communication skills - Demonstrated ability to communicate complex technical problems through simple means. Ability to present information professionally & concisely with supporting data.  - High attention to detail and proven ability to manage multiple, competing priorities simultaneously  - An ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm  - A history of teamwork and willingness to roll up one's sleeves to get the job done.  Other professional traits that is not unique to this position, but necessary for Amazon leaders:  - Exhibits excellent judgment  - Hires great people. Develops great people.  - Has relentlessly high standards   - Thinks strategically, but stays on top of tactical execution   - Expects and requires innovation of her/his team  - Thinks big and has convictions  - Is results oriented  - Knowledge of or experience with spoken language understanding technologies a plus  - Prior background working with operations for business-critical services, including estimating resource requirements, defining metrics, and driving improvements to operational processes  - Experience communicating with users, other technical teams, and management to collect requirements, evaluate alternatives, and develop processes and tools as needed to support the organization.  - Excellent communication skills with stakeholders, peers and executives, and the ability to generate and communicate meaningful metrics representing end-user experiences for speech products and services  - Comfortable working in a fast paced, highly collaborative, dynamic work environment

Chennai

Amazon - Workforce Manager 

Amazon - Workforce Manager  ,Job Description for Amazon - Workforce Manager  in Amazon Development Center in  Chennai for (4-7) years of experience. Apply Now!

Job Description for Amazon - Workforce Manager  in Amazon Development Center in  Chennai for (4-7) years of experience. Apply Now!