Amazon - Training Specialist

Training Specialist

- External Job Description

Are you an experienced training professional interested in an opportunity to help drive Amazon's flywheel and develop your A to Z business understanding? Do you enjoy learning about different Amazon business types and new subsidiaries, and thinking creatively about brand new businesses that Amazon is inventing on behalf of customers? The FinOps (Finance Operations Org) is seeking an IC T&D professional who is creative and passionate training professional to help achieve our vision to provide a world-class Learning experience to our global business partners in support of Amazon's journey to become Earth's most customer-centric company. We love to offer our customers unique world-class experiences, and we invite you to help Amazon make history!

KEY RESPONSIBILITIES

- Design, develop, deliver, and maintain high-quality and relevant training content to meet the needs of FinOps audiences.

- Evaluate and integrate new concepts, courses, products, and analytics as required from T&D perspective.

- Work with leadership to develop strategic training plans for FinOps and be the long-term liaison to certification programs.

- Drive effective all types of - train the trainer- programs and ensure that these facilitators- knowledge, tools, and mechanisms are kept up to date.

- Devote time and energy to recruiting, hiring, developing, and retaining talent, managing and applying that resource in a prudent and efficient way, and support cross-organizational initiatives related to the areas identified above.

- Monitor in a structured, rigorous and data-driven way, the development needs of our audience and develop programs with defined learning objectives and outcomes.

- Design and deliver leadership development solutions and facilitate learning for senior leaders.

- Measure and assess the impact of leadership development initiatives so that our work and design can improve on an ongoing basis.

- Own the Learning and Development framework- Creation, documentation, execution and measurement structures.

- Work with Operations team / Transitions Teams and Business partners on designing and implementing Learning Path for the new processes.

- Evaluate and measure the effectiveness of development activities in relation to business goals on an ongoing basis.

- Independently manage a portfolio of large complex projects and programs from concept through to pilot and full implementation

- Structure and develop detailed implementation plans and work with Operational Leaders to pilot and test new solutions and then roll-out across the broader organization

- Design and implement communication skills modules (behavioral, grammar, soft skills etc. for Voice and Non-Voice mediums) for new hires as well as existing employees.

- Create and maintain competency-based suite of modules as well as ensure regular upkeep of content.

- Perform TNI and TNA for all skills and develop and deliver appropriate training solutions.

- Identify a regular monitoring process to check the effectiveness of training intervention.

- Develop a suitable proficiency scale and testing mechanism and conduct audits to score associates on the communication content of contacts.

- Deliver a blended learning as well as explore innovative training delivery methods for new hires, new skills (cross-training), continuing education, and refreshers as necessary in the language and soft skills domain. 

- Assimilate training material, bridge gaps between understanding and execution/articulation, and facilitate learning in training by organizing and presenting material in a way that is optimal for the target skill being transferred.

- Design and deliver leadership development solutions and facilitate learning for senior leaders.

- Collaborate with other leadership development practitioners, providing subject matter expertise in areas of content specialties.

Basic Qualifications

BASIC QUALIFICATION

- Graduate with atleast 12+ years' experience in Training and Development.

- Atleast 7+ years leading a mature L&D team in a global organization with high volumes and fast paced environment.

- Excellent organization and project management skills - this will require aggressive planning, organizing and coordinating, negotiating, establishing effective cross-team relationships, prioritization, and delivery against objectives.

- Should be passionate about developing others, and in creating development frameworks that scale. This role requires content development and facilitation expertise.

- Strong project management experience on large scale projects. Lean/ kaizen/ six sigma or similar certifications strongly preferred.

- Technology savvy with ability to interact with external vendors on technical aspects of solutions.

- Master facilitator or presenter with experience developing other senior facilitators and trainers.

- Strong understanding of how adults learn, and develop and adopt new behaviors and mental models - with grounding in behavioral, cognitive and social psychology.

- Direct leadership and management experience, ideally with accountability for a training or consulting operation.

- Experience managing cross geo functional projects and initiatives.

- Experience with designing and developing training for Operations audience

- Able to work both on a team (as member and/or leader) and independently to deliver results.

- Experience with Cornerstone, Thinking Cap or other learning management systems

- Experience in designing, developing and implementing global training programs-including considerations for localization translation needs

Preferred Qualifications 

Preferred:

- Experience in developing and deploying communication and language training modules

- Experience in working on process improvement projects in both voice and non-voice based processes.

- Master's Degree in a related discipline. (HR, T&D, OD etc)

- Subject matter expertise on leading large scale, rapidly growing, highly innovative organizations.

- Understanding of the application of talent development concepts, tools and processes in a business context.

- Familiarity with business, financial and process improvement tools, concepts and methodologies.

- International experience developing leaders, designing and delivering learning solutions in multiple countries and across diverse cultures.

- Coaching and Consulting experience; formal certification a plus.

- Certification from ATD (CPLP or similar) or another subject specializing in HR or Employee Development.

- Experience with using, administering and facilitating survey instruments and assessment tools (eg: FIRO-B, MBTI, PDI etc)

- Experience creating e-learning content using tools such as Storyline, Camtasia, Animation Software and the Adobe Creative Cloud.