Amazon - Training & Communication Specialist

External job description:

- At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

- Amazon's FinOps Training & development team is seeking training and communication specialist to support the training & communication needs of FinOps employees. Overall responsibility includes boosting the competencies of our employees by developing, conducting and program managing effective training programs along with various employee engagement initiatives.

- The person will indirectly help enhance the employee's workplace performance in conjunction with the company's core values to meet the goal of organization.

Key job responsibilities:

Job Description:

- Conduct training need analysis (TNI&A) and continuously assesses employee's needs for training

- Design, Develop and Deliver learning solutions to address communication & behavioral learning needs of FinOps employees and front-line managers

- Design and implement communication skills modules (English language written and spoken, behavioral, grammar, soft skills etc. for Voice and Non-Voice mediums) for new hires as well as existing employees.

- Deliver hybrid training (instructor led training and virtual training platforms) as well as explore innovative training delivery methods for evolving training needs catering to the Millennials and GenZ learners

- Ensure that the L&D curriculum is tracked and maintained in the Learning Management System

- Evaluate training effectiveness through assessments, surveys and feedback to measure learning outcomes and make continuous improvements

- Own Program Management for specialized training program for a larger target audience

- Laise with training vendors to develop and deliver training solutions

- Create internal communication material for FinOps India and global teams

- Develop innovative employee event & engagement programs and own end-to-end program management of the programs.

Basic qualifications:

- Degree with experience of 6+ years in MNCs or similar industry with experience in designing and delivering Communications/V&A and Soft skills training with an expert understanding of cultures

- Experience in developing and deploying communication and behavioral training modules Experience in program management of training programs/events

- Experience in creating and editing communication drafts for internal/employee communication - Strong program management skills , Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations

Preferred qualifications:

- Knowledge and/or hands-on experience with a Learning Management System (LMS)

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - TTT Certified

- Experience in handling global clientele Our inclusive culture empowers Amazonians to deliver the best results for our customers.