Amazon - Senior Vendor Manager - Customer Service Global Outsourcing Team

We are looking for an experienced International Vendor Manager to join our Customer Service Global Outsourcing team.

- This position will manage external vendor relationships, drive operational excellence, negotiate pricing and contracts and partner with Amazon teams to positively impact customer experience.

- We are looking at those who have managed multiple third-party vendor partners in a Customer Service environment and spans in excess of 2000 FTEs.

- This role is NOT about managing IT vendors or other suppliers.

- The successful candidate will draw from previous work experience in vendor management, contact center management and corporate representation and demonstrate the ability to build relationships, drive improvement, make tough data-backed decisions in a high-stakes, high-speed environment, and enjoys getting in the weeds on any and all issues.

Responsibilities include:

- Service Delivery - Provide leadership for large vendor based teams and effectively manage operations to the highest standard of customer obsession, drive project and change management incl. new implementations and share best practices.

- Procurement - Participate in vendor and site strategy definition, business requirement scoping, location assessments, request for proposal administration, pricing and contract negotiation and contract administration.

- Risk and Control - Ensure compliance with standards related to Security and Infrastructure, Legal, Tax, Financial Invoicing, Code of Conduct and develop robust Business Continuity Plans.

- Stakeholder Management - Build and manage strong, trusted vendor and stakeholder relationships across different levels of the organization.