Amazon - Senior Program Manager - World Wide Seller Reimbursements Program

We are looking for a dynamic Senior Program Manager for World Wide seller reimbursements program. The leader in this role will manage and drive improvements in seller experience across multiple marketplaces. This area has high visibility and strategic importance with the WW Senior Leadership.

The leader should be able to build scalable processes and frameworks and steer multiple marketplaces based on business/product strategy and voice of customer and sellers. She/he should be adept at managing cross-functional and multi-marketplaces processes to translate the desired customer experience into a logically sequenced and optimized program roadmap. The leader will have to create consensus for the program roadmap with stakeholders across multiple marketplaces. She/he will also execute go-to-market plans for new features and solutions working closely with Product, Business and Legal teams.

Responsibilities

- Work with Product team and marketplace POCs to understand sellers and investigator needs and assimilate requirements across 15+ Marketplaces

- Set and scale processes to drive consensus and deliver results across multiple marketplaces.

- Identify new opportunities of improvements in seller experience and translate it to program roadmap

- Execute GTM for product launches across 20+ marketplaces and arcs

- Work with leadership to manage SVP/VP level business reviews.

Basic qualifications

- 5+ years of experience in program or project management

- Experience defining program requirements and using data and metrics to determine improvements

- 5+ years of experience delivering cross functional projects

- Proven ability to dive deep and think through multiple potential outcomes/possibilities to define program requirements.

- Proven ability to write crisp, clearly articulated and logically supported recommendations to senior management with minimal supervision

. Excellent verbal and written communication skills with an innate understanding of presenting data to different levels of leadership and sections of the organization.

- Be comfortable with ambiguity in a fast-paced and ever-changing environment, and able to think big while paying careful attention to detail

Preferred qualifications

- MBA or other related Master's degree

- Proven track record in delivering outstanding results in cross functional teams

- Exposure to e-commerce industry

- Demonstrated ability to engage and influence senior level executives