Amazon - Senior Program Manager - India Customer Service Quality Program Team

Sr Program Manager- Amazon

How would you like to take one of the world's best customer service organizations to the next level? We are looking for a high-octane thinker to join our India Customer Service Quality Program team as a Sr. Program Mgr. In this role, you'll be driving strategies backed by solid analysis and executing those strategies for successful results. You will present your analysis and recommendations to senior leadership, getting feedback and buy-in on your ideas.

As a Sr. Program Mgr, you will champion identifying and be implementing customer service strategies that make Amazon's inbound customer contact experience world-class. You will be part of a small, strategically-focused team whose main goals are to leverage data/analysis to better understand inbound customer contact needs and to optimize our support strategies to provide an unparalleled level of quality. This is a high visibility role with heavy interaction across senior Customer Service management ranks. Analytical ingenuity and leadership, coupled with the demonstrated cross-functional operations partnership, are critical skills for this role.

Basic Qualifications:

- 8+ years- experience as a with an emphasis on Program management, or business strategy

- Degree in mathematics, statistics, computer science, engineering, economics or related analytical field

Experience with one or more of the following tools:

- SPSS, SAS, R or other statistical software packages

- SQL or comparable data querying packages

- Excel skills (intermediate to advanced proficiency)

Preferred Qualifications:

- MBA or relevant experience

- Excellent speaking-listening-writing skills

- Ability to work successfully in a dynamic, ambiguous environment

- Ability to meet tight deadlines and prioritize workloads

- Ability to develop new ideas and creative solutions

- Ability to lead projects in a matrix organization