Amazon - Senior Program Manager - EF OPS

Amazon is looking for a motivated individual for the profile of Sr. Program Manager to manage (Partner Carrier Program) as part of External Fulfilment Operations team. The Program Manager will lead the PCP operations to drive efficiency, reduce defects, and enhance the overall seller experience. Reporting to head of EF/ES Operations, this role will be responsible for overseeing the implementation of short-term and long-term initiatives to address the key opportunities. This is a critical role that will have a significant impact on the efficiency and reliability of PCP Program. This role will require the ability to work effectively in a fast paced, startup environment, partnering with others as needed, and the ability to exercise sound judgment solving novel problems without clear direction from leadership. The successful candidate has demonstrated the ability to solve complex logistics challenges, possesses bias for action and will have the opportunity to drive transformative changes and shape the future of this strategic fulfilment channel.

"Amazon is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age"

Key job responsibilities:

1. Ensure seamless integration between EF/ES and PCP operations and business teams

2. Drive operational efficiency improvements in key metrics such as FDPS (first day pickup success), seller reimbursements

3. Launch training and policies to improve performance

4. Manage Daily/weekly performance, build mechanisms to detect and drive down defects and work on continuous improvements.

5. Develop long term capabilities to improve forecasting, reduce cost and implement packaging/labelling improvement initiatives.

6. Influence to drive exceptional results, including formulating standard operating procedures, identifying areas of improvement and implementing solutions.

This role will require exceptional communication and influencing skills, and will work to influence stakeholders across customers, Business, Operations, and Product teams.

Basic qualifications:

- 5+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

- Strong Analytical skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.

Preferred qualifications:

- 2+ years of driving process improvements experience

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field