Amazon - Senior Program Manager - Concessions Reduction

Sr Program Manager, Concessions Reduction

External Job Description

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. We are looking for a high-octane program manager (with strong analytical capabilities) to join our India Concessions Reduction (CR) program team as Program Manager, Concessions Reduction.

As the CR Program Manager, you will help manage a program centered on improving Amazon's customer experience and bottom-line profitability by reducing root-cause defects that lead to customer concession events (e.g., product returns, replacements, and other forms of customer remediation).

In this role, you will handle a wide array of responsibilities, including 1) partnering with local/global stakeholders to manage concession reduction projects (and savings tracking); 2) using data analysis to discover concession reduction opportunities and creating strategic intent to fix these issues; and 3) generating and disseminating program status updates and reporting that provides detail on overall program performance.

This position requires high judgment and an ability to balance customer experience with financial impact; it also offers broad exposure to various business, financial, and technical teams within Amazon.

Key Responsibilities:

- Working closely with operations and/or retail teams across the Amazon network to identify, manage and implement concession reduction projects.

- Analyzing customer concessions volumes and developing solutions that reduce defect events.

- Building out a scalable program status/tracking infrastructure that provides granular detail on overall program performance, risks, and opportunities.

- Providing project management and cross-functional support on key improvement initiatives.

- Creating necessary business requirements and project plan documentation.

- Scheduling periodic planning, progress, and close out meetings with project team & stakeholders.

- Disseminating program & strategy updates to internal and external stakeholders.

The ideal candidate has an accomplished professional background with demonstrated proficiency in advanced mathematics and/or statistics. She/he is well-organized, can manage multiple projects simultaneously, and is intellectually curious. She/he is comfortable creating strategic recommendations in a thoughtful, yet concise, manner and obtaining organizational buy-in at senior levels.

Basic Qualifications

- 5+ years of Product or Program Management experience

- Demonstrated capability to manage multiple, disparate projects and/or stakeholder groups

- Exceptional integrative thinking skills

- Degree in engineering, mathematics, statistics, computer science, economics, finance, or related field

- Analytical and quantitative skills; experience using data and metrics to back up assumptions and develop business cases

- Excellent speaking-listening-writing skills

- Ability to influence and manage both peer-level and senior stakeholders

- Ability to work successfully in a dynamic, ambiguous environment

- Excel and/or Access skills (intermediate to advanced proficiency)

- Preferred Qualifications

- MBA (Engineering or Ops related field preferred)

- Ability to think big and develop creative solutions

- SAS, R, SPSS, or other statistical software packages

- SQL or comparable data querying packages