Amazon - Senior Program Manager

As an Ops Excellence Senior Program Manager, you will:

- Become a subject matter aspect of current in store operations and processes focused primarily on customer inputs such as defect rate, F&V quality, customer complaints, and so on.

- Continuously inspect and improve Operational processes to identify areas of opportunity

- Prioritize projects and software feature requests, evaluate and set stakeholder expectations

- Work closely with product teams to deliver features which are customer-focused, scale able, auditable and iteratively developed

- Manage the implementation of new programs and processes related to online operation of hybrid stores impacting Customer experience.

- Support these programs and hold other stakeholders accountable for progress on key actions and deliverables.

- Create reports and metrics to demonstrate progress towards goals, provide new insights, and regularly update senior leadership.

- Actively seek feedback from key stakeholders, including field leadership, to drive continuous improvement.

- Be a visible and vocal role model across the wider business for Amazon's customer-centric culture, championing Seller's needs and using data and technology to anticipate and exceed them.

A successful candidate will also demonstrate:

- High attention to detail including proven ability to manage multiple, competing projects and priorities simultaneously

- Ability to think strategically and execute methodically

- Ability to work in a fast-paced environment where continuous innovation is desired

- Analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases

- Ability to clearly communicate data insights to others

Demonstrated ability to dive deep in understanding the product, our business, and the competitive landscape.

BASIC QUALIFICATIONS - MBA and work experience in Operations and Project/Program Management.

- 6+ years of experience in program or project management retail/FMCG/Supply Chain/E-commerce.

- Experience defining program requirements and using data and metrics to determine improvements

- Strong analytical capability (Basic SQL knowledge, Intermediate to advanced knowledge of Excel is required)

- A clear history of defining and delivering key programs with significant, demonstrable results

- Proven ability to work autonomously in a highly demanding and often ambiguous environment

- Experience of working cross-functionally across multiple teams and building consensus

PREFERRED QUALIFICATIONS -:

4+ Years of Retail Operations experience

- 2+ years of experience in driving continuous improvement initiatives including lean, six sigma, problem solving methodology

- Experience building new concepts from the ground up

- Proven track record of taking ownership and driving programs that drive exceptional results

- Broad multi-disciplinary working experience (Operations, Category, Supply-Chain)

Excellent written and verbal communication skills