Amazon - Senior Program Manager

- As a Program Manager you will create and implement processes that enable Amazon teams to get closer to the customer and ensure a faster delivery promise.

- You will collaborate with business, Sales, Operations and Product teams across the company to define requirements, design high level process, and manage all aspects of the program planning to execution - including writing business requirements, maintaining the project schedule, resolving or mitigating issues and risks, and communicating results throughout the organization.

- The successful candidate will be a person who works well with cross-functional teams of senior leaders, business managers, operations, and software development, has an extremely high level of customer focus and a passion for process improvement. In addition, they enjoy and excel at diving into data to identify root causes, derive patterns, and determine long-term solutions that ensure superior customer experience.

Key Responsibilities:

- Analyze and dive deeply into moving demand patterns and create programs to impact inventory availability closest to the customer

- Working closely with sales, Operations and/or business development teams across Amazon network to identify and solve for defects

- Identify automation gaps and partner with product teams to improve/build scalable seller solutions to manage inventory at scale

- Building out a scalable program status/tracking infrastructure that provides granular detail on overall program performance, risks and opportunities

- Providing project management and cross-functional support on key improvement initiatives

- Disseminating program & strategy updates to internal and external stakeholders.

Basic qualifications:

- 5+ years of program and/or product management experience

- Experience developing business cases and successfully presenting to leadership

- Demonstrated capability to manage multiple, disparate projects and/or stakeholder groups

- Ability to influence and manage both peer-level and senior stakeholders

- Excel and/or Access skills (intermediate to advanced proficiency)

- Excellent written and oral communication skills including an ability to communicate with all levels in the organization (technical, business, executive)

Preferred qualifications:

- Master's degree in Business, Engineering, Computer Science or in related field

- Experience defining program strategies and road maps

- Knowledge of SQL is preferred.