Amazon - Senior Manager - Seller Reimbursement

Sellers form the core of our Amazon marketplace business. In this business, we manage a thin line between managing Seller Experience and arresting defects and cost leakages. Getting this balance right is crucial to driving the marketplace flywheel faster and stronger.

A successful candidate must be able to work independently, be comfortable with ambiguity, and be able to influence internal/external partners at all levels and teams of the organization. This role will particularly suit someone with strong analytical abilities, relationship building skills and strong project management capabilities.

You are a great fit for this role if you:

- Are results-oriented and have a track record of consistently delivering great results are a proven innovator

- Have the intellect and horsepower to solve really complex problems (some may say impossible to solve)

- Are an owner, and do what it takes to make your team successful

- Have relentlessly high standards

- Are customer (seller) obsessed

- Operate well in an ambiguous environment and

- Have a burning desire to be a part of something really big and enjoy grooming, mentoring and leading a team with people across levels

Key job responsibilities :

- Lead IN 3P Marketplace Seller Reimbursements charter and own Seller Reimbursements costs (P&L line item) for each channels

- Define mechanisms and ideate to deter abuse and eliminate defects for short/medium/long term to deliver consistent YoY improvement

- Define reimbursement policies based on marketplace dynamics, abuse landscape, incorporating external inputs such as SIC policy and WW best practices

- Influence and work with critical stakeholder teams (Ops, CS, RCX, CoBW, Fulfilment Channels, etc.) to drive upstream product and process improvements to fix defects that impact SX and reimbursements.

- Lead Credit Operations for IN marketplace across fulfilment channels and seller types on A.in. Also own reimbursements SX metrics (such as claim rate %, TTR, FTR%, SLA Adherence, etc.) around these processes and drive continuous improvements

- Monitor seller feedback to understand critical pain points and areas of dissatisfaction related to reimbursements. Adapt policies, processes, and seller communications to improve SX

- Partner with product and tech teams (SAFE-T, MENA Tech, WW DP&R) to drive automation to reduce manual interventions/investigations.