Amazon - Senior Manager - Operations

Amazon is an E-commerce and Cloud Computing company with headquarters in Seattle, Washington. Since 1995, Amazon has focused on being - the world's most customer centric company.- Our customers are worldwide, and include not just consumers, but also our sellers and vendors (selling partners). World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform. To meet our selling partners- needs, our smart, diverse, customer-obsessed employees are constantly innovating and building on new ideas.

Product Assurance, Risk & Security (PARS) organization exists to keep our customers and partners safe, protect associates, ensure WW compliance, and enhance our brand through environmentally and socially sustainable operations. The Compliance Operations Team (C-Ops) is the operational arm of the S3C. C-Ops performs classification actions for Restricted Product Compliance (RPC), Dangerous Goods (DG), Trade Compliance (TC), and Direct Import Product Compliance (DIPC) programs. C-Ops also supports the sustainability initiatives related to Corporate Social Responsibility (CSR), Customer Packaging Experience (CPEX), Electronic Handling Fee, Product Safety review and Product Recall for the Product Safety program. C-Ops is a global team with offices across India, China, Poland, Romania, Netherlands, Jordan, and Costa Rica and supports compliance related needs for all Amazon marketplaces and internal customers.

Job responsibilities :

A Senior Operations Manager in Compliance Operations team manages multiple teams with a span of control up to 150 people. The role may also require to manage a site in a single location. Will also be expected to interact with counterparts in other geographies, manage stakeholder relationship and ability to influence at program level across multiple locations within the organization.

The basic responsibilities include, but not limited to :

- Own business metrics and processes, aligned with business goals; establish processes for measuring, tracking, and driving continuous improvement of metrics

- Contributes to goal settings at an operational level

- Owns WBR/MBR/QBR for the respective function

- Might facilitate complex, cross-team operational integrations

- Drives KPI-focused initiatives and standardization across multiple programs within Product Compliance

- Breaks down goals at team and individual levels and defines clear metric benchmarks that need to be achieved

- Owns escalation responses and corrective measures applied in a specific function

- Drives continuous improvement initiatives across function and applies specific quality/process improvement tools.

- Organizes Kaizen / Six sigma /ACES events to drive process/ quality improvements across functions/ programs, within Product Compliance

- May possess industry specific certifications and applies them to drive process excellence

- Influences key stakeholders within the function to ensure proper resources (Tech/ Non Tech) are allocated and prioritized to achieve quantifiable results

- Creates a quality culture across the function and acts as a - total quality- ambassador within Product Compliance

- Understands and supports the department's people and skills structure in alignment with its strategic goals

- Creates mechanisms to measure, benchmark, and retain talent at various levels across functions.

- Builds strategy in partnership with the Recruiting team to attract talent at function and/or site level.

BASIC QUALIFICATIONS :

- Experience :

- Minimum 10 years in managing people, interacting with customers or stakeholders

- Minimum 4 years in independently managing a function

- Responsible for performance and development of a downstream team of at least 150 people in operations

Qualifications :

- Graduate in any stream

- Overall work experience of minimum 10 years

- Strong Analytical ability

- Good in verbal and written business communication

PREFERRED QUALIFICATIONS :

- Master of Business Administration from tier 1 / tier 2 college

- Lean Six Sigma Green Belt/ Black Belt

- PMP/Prince Certified/Kanban

Amazon is an equal opportunity employer. Amazon or its Recruitment Partners do not charge any fee or security deposit from the candidate for offering employment.