Amazon - Senior Manager - Maps Operations - Last Mile Analytics & Quality Team

- Amazon is seeking an experienced leader to drive operations related to Maps and Navigation. As a Sr. Operations Manager with the Last Mile Analytics and Quality (LMAQ) Maps team, you will run manual operations for fixing and deep diving defects related to Maps and Routing managing large teams (700+ member teams).

- You will partner with program, product, technology and science teams to improve the data quality and tooling and identify strategic long term solutions to improve customer delivery experience.

- As an operations manager you will focus on improving operational efficiencies and people processes.

- As a key member of the LMAQ org, you will continually raise the bar on innovation for great customer and delivery experience.

- You will bring innovation, a strategic perspective, a passionate voice, and an ability to prioritize and execute on a fast-moving set of priorities, competitive pressures, and operational initiatives.

- You will partner closely with program, product, technology and sciences teams to define operational processes and build innovative and delightful experiences for customers.

- You must be highly analytical, able to work extremely effectively in a matrix organization, and have the ability to break complex problems down into steps that drive operational efficiencies at Amazon speed.

- You will set the tempo for defect reduction through continuous improvement and drive accountability across multiple business units in order to deliver large scale high visibility/ high impact projects. Excellent communication and writing skills and executive presence to get in front of VPs and SVPs across Amazon will be imperative. You will need to work in a high pace environment with pressing timelines. The successful candidate will be able to:

- Effectively manage customer expectations and resolve conflicts that balance client and company needs.

- Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities.

- Develop process to effectively maintain and disseminate project information to stakeholders.

- Be successful in a delivery focused environment and determine the right processes to innovate on behalf of customers.

- This opportunity requires excellent technical, problem solving, and communication skills. The candidate is not just a policy maker/spokesperson but drives to get things done.

- Possess superior analytical abilities and judgment. Use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment.

- Partner with key stakeholders to develop the vision and strategy for customer experience on our platforms. Influence product roadmaps based on this strategy to identify medium and long term goals.

- With the business growing rapidly, this leader will not have the luxury of having a tunnel-vision for any one area; rather, this individual will need to exhibit excellent judgment on how to prioritize between competing priorities.

- Serve as a role model for Amazon Leadership Principles inside and outside the organization.

- Actively seek to implement and distribute best practices across teams.

Key job responsibilities:

- Work on Strategic Initiatives for Maps and Navigation with Geo Spatial program, product, tech, sciences and operations teams.

- Define, own and drive critical business decisions spanning multiple teams and stakeholders.

- Collaborate with program, product, tech and sciences teams within the Last Mile Technology to drive global programs and systems improvements and reduce customer defects.