Amazon - Program Manager - CRM

- Are you excited about building smarter marketing and sales processes that drive real impact? Do you love working with CRM tools, marketing automation, and data-driven insights? If so, we want you on our team! Amazon Business is on a mission to reinvent B2B commerce on a global scale. As a Program Manager, Lead Management, you'll play a key role in improving how we capture, track, and optimize leads across our marketing and sales teams.

- You'll work closely with global stakeholders to develop solutions that enhance lead management, automate processes, and improve reporting and analytics. This is a great opportunity to learn and grow in a fast-paced environment, working on real business challenges that shape how Amazon Business reaches and engages customers.

Key job responsibilities:

- Improve lead management processes by collaborating with sales and marketing teams to optimize tools like Salesforce and Pardot

- Support integrations between third-party platforms and our CRM/marketing automation systems.

- Analyze data and trends to identify opportunities for automation and process improvements.

- Work cross-functionally with sales, marketing, and tech teams to gather requirements and drive roadmap planning.

- Help define best practices for lead tracking, qualification, and reporting.

- Provide hands-on project management, tracking deliverables and ensuring smooth execution.

- Communicate updates effectively, presenting insights and recommendations to stakeholders

Basic Qualifications

- 2-4 years of experience with Customer Relationship marketing and marketing automation tools like Salesforce, Marketo, or Pardot.

- Familiarity with lead management processes and marketing operations.

- Strong organizational and problem-solving skills with attention to detail.

- Ability to analyze data and make recommendations to improve performance.

- Comfortable working in a fast-paced, team-oriented environment.

- Excellent communication skills, able to explain technical concepts to non-technical audiences.

Preferred Qualifications:

- Experience with large-scale CRM or marketing automation implementations

- Certifications in Marketo, Pardot, or Salesforce.

- Experience managing multiple projects and collaborating with global teams.