Amazon - Program Manager - CPU

L5 Program Manager CPU

Note: Only those who are willing to relocate to Bangalore and who have completed a full-time MBA from a premier B-school need to apply

Amazon is looking for a high-octane program manager (with strong analytical capabilities) to join our India CPU Reduction program team as Program Manager, CPU Reduction.

As the CPU Reduction Program Manager, you will help manage a program centered on improving Amazon's customer experience and bottom-line profitability by reducing root-cause defects that lead to customer contacts (e.g., Delivery issues, Payment failure, product returns, replacements, and other forms of customer remediation).

In this role, you will handle a wide array of responsibilities, including:

1) partnering with local/global stakeholders to manage CPU reduction projects (and savings tracking)

2) using data analysis to discover contacts reduction opportunities and creating strategic intent to fix these issues; and

3) generating and disseminating program status updates and reporting that provide detail on overall program performance.

Key Responsibilities:

- Working closely with operations and/or retail teams across the Amazon network to identify, manage and implement contact reduction projects.

- Analyzing customer contact volumes and developing solutions that reduce defect events.

- Building out a scalable program status/tracking infrastructure that provides granular detail on overall program performance, risks and opportunities.

- Providing project management and cross-functional support on key improvement initiatives.

- Creating necessary business requirements and project plan documentation.

- Scheduling periodic planning, progress, and close out meetings with project team & stakeholders.

- Disseminating program & strategy updates to internal and external stakeholders.