Amazon - Operations Manager - Retail Efficiency

Role and Responsibility:

- Manage specialists and managers supporting operations goals and in turn support internal business teams to ensure the best customer experience;

- Work with various Amazon teams to support the search for automation opportunities and leverage existing technologies;

- Define appropriate operational metrics aligned with business goals; establish processes for measuring, tracking, and driving continuous improvement of these metrics;

- Track key metrics continuously and identify risks; call out gaps and manage resources proactively;

- Plan and manage capacity to achieve business objectives. Identify opportunity areas and evaluate them on the basis of feasibility, timelines, etc;

- Analyze defects and support the development of programs that fix root causes, escalating when required to drive closure;

- Own structured communication with all internal (Vendor Managers, Sr. Vendor Managers) and external stakeholders;

- Build and scale process-related solutions that have metric impact through multiple projects and automation; driving the adoption of solutions across teams;

- Provide regular coaching and feedback to direct reports to help them individually grow functional skills and leadership capability;

- Build solutions to meet the hiring needs; retain and develops talent.

BASIC QUALIFICATIONS

- 2+ years experience in program or project management

- 3+ years' of people management experience.

- Experience leading process improvements

- Directly managed 2 to 3 managers and thus indirectly managed at least 50 plus people organization.

- Possess strong communication and leadership skills;

- Able to work in an ambiguous, dynamic & 'internet-speed' environment with tight deadlines

- Background in Business Process Outsourcing (financial services, customer service, call center, etc.)

- Practiced working knowledge of Lean techniques such as Kaizen or Six Sigma.