Amazon - Operations Manager

Job summary

Amazon - where builders can build! We're looking for a smart, customer-obsessed innovator and owner to join our Operations Team

Purview of a Operations Manager

Manager-I, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.

Responsibilities include, but are not limited to

- Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.

- Developing and/or referring to performance metrics to drive team performance and business results.

- Identifying the business impact of trends and making data backed decisions.

- Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)

- Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.

- Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

Key job responsibilities

- Drive continuous learning and process improvement culture change through best practice sharing, vocal advocacy, and visible hands-on leadership.

- Lead the learning, training and development for all the associates, process experts and managers in the positive correlation between customer experience and productivity

- Excellence implementation. Create and deploy a learning calendar and ensure 100% compliance

- Provide Strategic vision for the Operations Excellence program for project selection, scope, definition, and performance to ensure alignment with business strategy

- Drive tactical execution of key initiatives building and managing the road map to achieve the Operation Excellence team's vision.

- Support process improvements, best practice sharing, and standardization across all Amazon Logistics processes using Lean principles.

- Provide metrics inputs that support compliance of standard work and that drives improvements in cost and quality.

- Champion role wise standard work based on Lean principles despite the pressure to deviate regardless of the direction from which it comes.

- Gain consensus to push change forward while keeping variation between sites to a minimum.

- Collaborate and communicate with other global teams on best practices, internal and external benchmarking, talent development, continuous process improvement, programs of study and knowledge.

- Creative and analytical problem solver with a passion to provide excellent customer service.

- Should be flexible to adapt to a 24 x 7 operating environment

- Ability to pull data from databases (using Excel, Access, SQL and/or other data management systems).

- Demonstrated program ownership and consistent delivery on commitments - great organizational skills with exceptional follow through and attention to detail.

- Certified Six Sigma Black Belt/ Green Belt