Amazon - Manager - Last Mile Operations

We are seeking a passionate, experienced operations manager to lead our Driver focused programs across Hyderabad, India.

Candidate will be primarily responsible for:

- Devise operational and business goals for the function that focuses on end-customer impact, productivity, accuracy, and speed to market.

- Establishes measurement, reporting and process excellence indicators for effective accomplishment of goals in core processes. Manages metric performance tactically and strategically;

- Sets appropriate operational and people goals for the team at all levels and holds them accountable; Owns processes, staffing, metrics and business updates for the function.

- Thinks long-term and establishes scalable/modular processes for easy adaptation to business scope changes. Manages complex problems, decisions, and escalations. Mitigates long-term risks. Finds a path forward in difficult situations. Makes trade-offs: short vs. long-term needs.

- Proactively identifies tool and system requirements that reduce operational defects; Ensures impact- and benefit-driven prioritization of process excellence projects.

- Works with inter-functional teams to streamline processes. Identifies and drives process excellence along with Program and Tech teams.