Overview: Seller Support at AMAZON   Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. To expand the selection of products available to customers Amazon engages with sellers who offer their catalogue of products on Amazons- global ecommerce platforms. The Seller Support team acts as the primary interface between Amazon and sellers. We obsess over providing world class support, technical assistance and account management services to our global partners. We strive to predict the Seller's needs, create innovative self-help tools and provide solutions to help our partners better serve their customers and grow their businesses.   Seller Support at Amazon provides candidates with an opportunity to join a diverse, multicultural team with direct partnerships across extensive worldwide locations. Amazon and Seller Support pride ourselves on growing talent and leadership from within, offering multiple career paths in areas such as people management, program management, technical support, HR, training and development and workforce planning. Roles within Seller Support at Amazon offer candidates the opportunity to grow and develop skills such as mentorship, coaching, negotiation, process improvement, account management, data analysis, presentation and communication all while contributing to our vision of creating and sustaining a culture of approachable excellence that delivers a remarkable and reproducible Seller experience.   Position Description  JOB TITLE Learning & Performance Manager   LOCATION Bangalore  The Bangalore-India Learning and Performance Team Manager will be responsible for the coordination, execution and implementation of all learning programs used to train new hire and existing Seller Support Associates in the Bangalore site. S/he will partner with the India Regional Learning and Performance Manager to ensure delivery of needed learning interventions, manage trainers and support their development, track delivery through the LMS, maintain and communicate performance metrics reporting and track associate performance to ensure continuous improvement.   S/he will develop an active partnership with senior leaders across the Bangalore Operations organization to coordinate and schedule training and drive consistencies in performance, consult with Capacity Planning, Workflow Management and Site Leaders to determine specific training requirements and provide resources to meet the workforce training needs of the business.  Summary of Responsibilities  - Hire, manage, coach, assess and develop the Bangalore trainers and coordinate their work  - Plan, schedule, and coordinate all required Associate training for the Bangalore site  - Train, assess, coach and develop Auxiliary Trainers and coordinate their work  - Provide reports and statistics on Specialty- and Site-specific training performance against goals  - Partner with India RM to ensure that training is appropriate to the training audience and designed to fulfill requirements with the optimal delivery methodology for strategic training initiatives  - Team with India RM to drive Global Academy strategy, infrastructure, best practices and continuous improvement  - Ensure complete, accurate and timely data collection and communication by trainers  - Administer the LMS for the site  - Deliver training as needed - up to 30%.  - Partner with Site Leadership in interim and final evaluation of learner outcomes and performance to determine next steps  - Lead by example, modeling Amazon's leadership principles  - Domestic and International Travel required - up to 30%  Basic Qualifications   - Three years successful experience as a people manager  - Skilled in assessing, teaching and coaching training skills  - High level of adaptability, flexibility and effectiveness in handling multiple priorities simultaneously  - Exceptional communication skills: must be a poised, confident and engaging presenter of a wide variety of topics in a range of settings, including delivering to large, ESL, and remote audiences  - Excellent written skills: must be able to write a variety of documents, including: proposals, reports, training course outlines and content, written tests/assessments and other documents necessary for training department management  - Adult learning methodology expertise, including delivery, assessment, evaluation and how to maximize the assimilation and retention level of the audience  - Exceptional relationship-building and influencing skills and the ability to lead a functional organization without direct authority  - Ability to collaborate with a range of business partners, including instructional designers, subject matter experts and other business partners in strategic planning, training development & delivery, team expansion, management and development  - Proficiency in training technologies such as LMS systems, e-learning, and distance learning   - Proficiency in MS Office: Word, Excel, Visio, PowerPoint, and Outlook  - Demonstrated knowledge of adult learning and training practices especially in technical support contexts  Skilled in use of training technology for delivery and use of technology for development of training materials and general work deliverables  - Bachelor's degree in learning and development or related field  - Fluent in English- reading, writing and speaking  Preferred Skills  - Successful experience managing a team in a multinational organization  - Experience in a technical training role  - Experience in contact center management or training  - CPLP or other learning/training certification  - Fluent in English & Hindi - reading, writing and speaking

Bangalore

Amazon - Learning & Performance Manager  

Amazon - Learning & Performance Manager   ,Job Description for Amazon - Learning & Performance Manager   in Amazon Development Center in  Bangalore for (8-15) years of experience. Apply Now!

Job Description for Amazon - Learning & Performance Manager   in Amazon Development Center in  Bangalore for (8-15) years of experience. Apply Now!