Amazon - Channel Relationship Manager - Last Mile Operations - AMXL

About the Role:

- We are seeking an experienced Operations Manager to drive continuous learning and process improvement culture change through best practice sharing, vocal advocacy, and visible hands-on leadership.

- In this position, you will work across teams to gain alignment, develop, and execute a common plan across multiple stakeholders. This requires working effectively with multiple business leaders/teams to ensure the delivery and execution of projects. You will also work with multiple external creative agencies to drive strategy implementation.

- Cross-team coordination, project management, and excellent communication skills are essential. To work effectively in the role, the candidate would be required to develop a deep understanding of the organizations culture and the strategic business direction.

- This role calls for an individual who understands all aspects of performance which impacts both internal and external customer experience. The individual will determine, then drive, any initiatives necessary to improve it. It requires an individual to showcase judgment and decision making skills to create long term sustainable process paths to improve customer experience.

- The successful candidate will be a person who enjoys and loves working with data, understand operational processes and would be able to design and define progress paths. He / She will have excellent analytical skills.

Key responsibilities include:

- Defining, building and responsible for the execution of transportation processes, right from FC to customers and leveraging our Last Mile network.

- Responsible for partner life cycle management for eDSP stations. Responsible for On-boarding, training, ramp up, performance management and peak planning to meet the operational requirements, and continuously meeting the high bar on quality and productivity.

- Coordinate with Finance, Supply chain, First mile and Projects team to matters related to Last Mile operations.

- Continuously improve the Last Mile process and attain a sustained level of performance standard. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.

- Analysis of the data reports to identify performance bottlenecks and improve the performance.

- Implement the formal process control and process improvement mechanisms such as Kaizen

- Take up projects on cost reduction, network loss reduction etc. Drive continuous learning and process improvement culture change through best practice sharing, vocal advocacy, and visible hands-on leadership.

- Drive strategic and tactical execution of key initiatives building and managing the road map to achieve the Operation Excellence team's vision.

- Support process improvements, best practice sharing, and standardization across all Amazon Logistics processes using Lean principles.