Amaha - Vice President - Clinical Operations

Vice President, Clinical Operations

About Amaha:

Amaha, formerly named InnerHour, is a mental health organization founded in the year 2016 by renowned psychiatrist and healthcare entrepreneur, Dr. Amit Malik. In 2019, Ms. Neha Kirpal, a social entrepreneur and global mental health ambassador, joined Amaha as Co-founder.

The organization has built a mental health ecosystem that provides treatment & care plans for a range of mental health conditions like anxiety, depression, bipolar disorder, ADHD, OCD, schizophrenia, and addictions. Amaha has an in-house expert team of 150+ psychiatrists and therapists and provides therapy sessions, psychiatric care, digital self-care tools, psychometric assessments, as well as community peer support. Over the last few years, they have delivered over 1,00,000+ therapy and psychiatry sessions in 15+ languages across 600+ Indian cities.

From dawn till midnight - 365 days a year, Amaha offers consultation services with qualified professionals - the organization also helps people select the right mental health professional for their needs at the time and place of their choosing. Their digital offerings include the Amaha mobile app, which has won several accolades, including an award for the "Best App for Good'' by Google Play. It offers 600+ self-care tools and 1000+ content resources to help clients understand their concerns and build healthy habits; the app has already touched 5Million+ lives globally. Amaha also offers community peer support groups with over 50,000+ community members.

Furthermore, Amaha offers customized Emotional Well-being programs for workplaces & colleges that today support over 700,000 individuals across the country.

In 2022, with a vision to provide care from cradle to grave and to support quality mental healthcare for families, institutions, and communities, Amaha acquired the reputed Delhi NCR-based Child and Adolescent Mental Health Institute, Children First, that has been providing support to more than 12,000+ families since its inception in 2008. Together with the founders of Children First - Dr. Amit Sen, Dr. Shelja Sen and Dr. Kavita Arora, the two organizations are together able to service families and individuals across their entire lifespan

With its overall team of more than 250+ professionals with advanced degrees in technology, business, psychiatry, and psychology, Amaha's core proposition is to provide end-to-end care -both online & in-person - including consultation, self-care & community support through its digital platform (including mobile app) & its first few in-person centers in Mumbai, Bangalore & Delhi NCR

About the Role:

At Amaha, we aim to provide high-quality, accessible, & integrated mental health care to our patients and clients. By leveraging digital and physical channels, we aim to create an omnichannel full-stack solution that enables patients and clients to achieve better health outcomes. We are looking for a Vice-President, Clinical Operations to lead our operations across IPD units (including setup) and OPD clinics in Mumbai, Delhi and Bangalore.

Key Responsibilities:

- Conceptualize, setup, and deliver Amaha's first inpatient mental health unit, including key decisions on location, positioning, strategy, acquisition & operations

- Lead expansion of OPD centers and manage clinical operations team to run all aspects of facility operations across all centers

- Create a sustainable business model for mental health centers through continuous refinement and iteration

- Liaise with marketing, sales & partnerships teams to increase revenue & manage business processes

- Create processes and standard operating procedures for running day-to-day operations at inpatient and outpatient centers

- Build partnerships, manage vendor relationships and liaise with contractors to ensure administrative setup and regulatory compliance

- Manage medico-legal affairs for all Amaha OPD centers and IPD units, in collaboration with senior clinical leaders

Skills And Qualifications:

- Post-graduate or MBA preferred

- 10+ years of experience with a proven track record of working with a leading healthcare provider in an operations/business role

- Prior experience in running multi-city IPD/OPD operations

- Excellent attention to detail

- Ability to navigate ambiguity

- Ability to make critical decisions based on data

- Strong sense of ownership backed up with strong project management skills

- Strong written and verbal communication skills

- Ability to handle multiple tasks and meet deadlines

What is it like working at Amaha?

The learning opportunities are limitless and we guarantee an exciting and transparent work culture. You will get the chance to contribute to a thriving start-up providing mental health solutions to millions of Indians! This includes:

Working on multiple exciting projects

- The chance to work with real innovators and leaders in the field

- Working in a supportive, collaborative, and entrepreneurial atmosphere

- Working with people who believe in hard work, sustainability, and ownership

- Being part of a work culture that is driven by creativity and excellence

- Our team is (mostly) young, energetic, the best at what they do, and growing every day.

- You will be working alongside people who are passionate about their work and can teach you skills across several domains and fields.

If you show exemplary commitment, dedication, ambition, and grit, you will likely be working here for a long time!

This is a full-time role, based in Mumbai or Bangalore.