Amagi - Senior Tech Lead - Playout/Broadcast/OTT

Senior Tech Lead - Playout/Broadcast/OTT

Job Responsibilities:

- Tech Lead - will act as the main technical interface point with assigned customers to ensure that channel go-live happens on time, with quality.

- Be a partner to Project Manager and provide technical leadership during customer/platform calls.

- It's a joint responsibility of the tech lead and PM to teach customers and educate them about whats possible and what's not.

- Understand how the customer will deliver assets, metadata, playlists and write requirement specifications for the customization team.

- Understand any other other automation/customization/reporting requirements and any other requirements from requirements, write requirement specs and coordinate with internal Engineering/Customization

- Work with customers and internal teams on any change in requirements.

- Understand customer requirements and advise how to use Amagi's products and services to fulfil those requirements.

- Work closely with Implementation Engineers to deploy and configure Amagi's and third party software solutions and ensure the configurations and deployment are proper

- Build trusting relationships with customers and partners

- Adopt quality as mindset. Ensure everything being sent or delivered to the customer is tested and works as expected. Double check the technical work done by Product and Engineering team, Customization team, DevOps and/or implementation teams

- Obtain deep understanding of ALL Amagi products and services

- Guide, train and mentor Implementation Engineers

- Work with Engineering team to understand new features and deploy new customer requirements which are otherwise not supported by product

- Be available to work in US Shift