AM/Project Manager - Operations

Asst. Manager / Project Manager Operations

Location:- Hyderabad

Certifications:-Black or Green belt certified.

Job Title: Lead - Operations, Delivery and Project Management

Job Level: Assistant Manager / Project Manager

Reports to: Program Manager / Senior Program Manager / AVP

Roles and Responsibilities:

1. Delivery Management:

- Responsible for managing end to end delivery of the project.

- Provide status around planned V/s progress across delivery functions to internal and external stakeholders.

- Provide accurate status based on various measurable delivery parameters including Capacity & Scope.

2. Performance Management:

- Drive performance management across workforce by applying and implementing best in class performance metrics.

- Define, implement and measure different KRA (Key Result Areas)) for the workforce leading overall performance improvement.

- Define and implement tangible action plan based on the measurement of different KRAs.

- Drive performance improvements across the project for areas which need immediate attention.

3. Stakeholder Management:

- Manage expectations across stakeholders (External Vendors, Internal support teams & Clients) in terms of overall service delivery.

- Liaison as a change agent to have common understanding on different topics where potential conflicts are there.

- Strong in communication with tactical approach in order to address issues of varying complexities.

Desired Profile:

1. Postgraduate (MBA Preferred) with experience in managing end to end service delivery of ITes/Engineering projects from inception to closure.

2. 5-8 years of experience working in multi-cultural / multi-vendor environment with Global exposure.

3. Professional competency in executing projects in at least one of the following areas: Software Service, ITeS-significant Back Office Operations, Healthcare / Revenue Cycle Management( RCM) Services

4. Very strong communication skills with an ability to lead conversation, drive point of views and build a consensus.

5. Understanding on Quality metrics and process improvements.

6. Sound team management skills with an eye on performance delivery, performance management including coaching and feedback and quality management.

7. Should have managed team size of 20+ ( For IT Engineering background) / 80-100+( For non IT Engineering background).

Shift: Flexible

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REFERENCES ARE HIGHLY APPRECIATED

Contact - sushma@cosmo9.net