AM - Operations - BPO - Healthcare

Assistant Manager Operations - Gurgaon,Noida,Hyderabad

We have urgent requirements for AM Operations for world's largest captive group in Gurgaon, Noida & Hyderabad.

Job Description and Job Specification for Asst. Manager (UHG)

- Directly lead/monitor all aspects of performance for a group of 15 - 20 Claims Specialists

- Accurate and timely documentation of claims data

- Ensure accurate and timely delivery of data to Team Liaison

- Resource for Explanation of Benefit (EOB) interpretation

- Load balancing to ensure that performance metrics are achieved

- Building and maintaining an effective Team environment within the Network Intelligence group

- Build and maintain effective relationships with internal customers (i.e. Team Liaison, US Team Leads/Supervisors, Managers and Directors etc.)

- Coordinate with the Team to identify process improvement opportunities

- Monitor, measure and report Team performance metrics and implement Team incentive programs

- Deliver/facilitate training (both new and ongoing)

- Partner with leadership to promote department revenue and business objectives

- Provide feedback to management on individual and group training results

- Review and update training materials as needed

- Routinely analyze quality results to report error trends

- Identify root causes of errors and opportunities for defect reduction

- Analyze and develop overall improvement plans (department and individual)

- Administrative responsibilities as assigned

Desired profile:

- 4-5 years of total experience in BPOs.

- Healthcare not mandatory

- At least 1-1.5 years of Team leading experience.

- Associate's or Bachelor's degree or equivalent combination of education and experience.

- Exposure to Access strongly desired

- Expert knowledge and articulation of English language

- Proven ability to lead a team in an operational environment

- Effectively expresses ideas and information both verbal and written to individuals

- Uses careful listening, tact and candor, two-way communication, and a high impact communication style

- Handles sensitive information appropriately (HIPAA) and acts in a fair and honest manner consistent with the company's code of conduct

- Self - starter who can manage multiple priorities with minimum direction

- Ability to identify trends and issues and recommend solutions

- Effectively organizes and leads teams of people in cooperative processes to achieve shared outcomes

- Promotes a high level of commitment to anticipating, understanding, and meeting the needs of each internal and external customer

- Ability to identify and leverage internal networks to complete tasks; presents ideas persuasively; gains the support and assistance of others who have a stake in the outcome; and proactively participates in company initiatives

Interested candidates may share their candidatures & contact on below mentioed contact details:
Madhu Manchanda
09871204458
madhu.manchanda@neweraindia.com
New Era India Consultancy