AM - Operational Risk/Fraud Mgmt - BPO/KPO

We are an Executive Search Organization headquartered in New Delhi.

We partner with our clients to fill up their strategic and leadership positions for their business success.

In the process, currently we are partnering with a large UK based BPO/KPO

Role Objective

- To maintain risk registers and highlight operational risks effectively and support in creating awareness about operational risk by guiding operations and conducting training sessions.

Professional Know-how

Academic:

- Graduation (in any discipline)

- Relevant certifications: Operational Risk; Fraud Management; Infosec

Experience:

- At least 3-8 years with 3-5 years experience in Operational Risk / Fraud Management / Information Security / Business Continuity Management

Working Relationships

Internal:

- Team

- Business lines

- Client / Capita UK

External:

Primary Responsibilities

- (For Operational Risk) Provide support to the Risk Manager in the development and maintenance of a top down risk register for the business and delivering an appropriate plan for the roll out the Group Risk framework within the business unit; Support business areas in the identification and analysis of risk; Delivering the risk register and dashboard reports in accordance with the Group and divisional policies in a timely (usually monthly) and effective manner;

- (For Fraud management) Ensure Financial Crime detection and preventive mechanisms are in place and as per guidance from Group function;

General

- Ensure appropriate risk actions are put in place by management and track completion of actions;

- Provide training, support and guidance on the application of the framework to business, management and staff;

- Review risks assessment and challenge out / results to ensure the key risks to the underlying processes are identified;

- Build effective relationships with Group, business management and client/on shore team; and

- Participate in other non-conflicting activities under customer service risk and controls, customer services & risk management.

- Has supervisory or people management responsibility, with a particular emphasis on maximising the performance of those that work for them. Is responsible for an element of business unit performance e.g. customer service levels. Champions TCF among team ensuring it is built into all relevant objectives.

Key Result Areas

- Timely maintenance of risk registers

- Accuracy of risk assessments and reviews

Contact - pgupta@stepsindia.co.in