AM/Manager/Senior Manager - Business Excellence - Robotics Automation Projects - BPO

Assistant Manager/Manager/Senior Manager - Business Excellence

- Looking for candidates with a Black Belt or Green Belt certification having excellent experience into Process Excellence with Implementation of Robotics Automation Projects.

- Having Robotics Automation Project experience is must.

- Candidate must come only from BPO Background.

Shifts - Flexible

- Hiring for one of the Top MNC across location ( Delhi NCR/ Hyderabad/ Chennai/ Bangalore/ Mumbai)

Process :

Operation Excellence initiative :

- Operation Excellence projects using Six Sigma, Lean for client impact.

- Driving an operational Excellence culture across the floor

- Employee Suggestion Program for improvements.

- Experience in Robotic process automations

Responsibilities/Authorities :

- Manage Quality initiatives with emphasis on continuous improvement in operating results and strengthening of underlying processes for the Site.

- Oversee the design, development of quality related initiatives and ensure quality measures are aligned with overall Business objectives.

- Support business and functional team to achieve quality objectives.

- Provide support towards continuous Improvement programs like Six Sigma across various functions to create and enhance value to clients.

- Imparting advanced training to personnel on quality related initiatives to percolate quality across the organization and building a Quality Culture.

- Motivate and mentor team members in managing their personal and professional goals

- Support Quality Lead in Integrating Quality & Continuous Improvement initiatives with other cross-center initiatives such as BPO blueprint, Service Management etc

- Support Quality Lead in tracking the progress against Organization and engagement objectives and ensure completion of Balanced Score card

- Support Quality Lead in driving the Employee Suggestion Program

- Track and report performance on organizational objectives and engagement objectives (Balanced Scorecard) & drive productivity score of the assigned project on a regular basis

- Work with Service Delivery Leads/Functional Leads to optimize the quality of the assigned projects by recognizing, enhancing and sharing quality best practices

- Carry out quality audits and ensure that the quality systems are being implemented consistently and effectively