AM/Manager/AVP - Business Research - KPO

AM / Manager / AVP - Business Research (KPO) - Noida

Role & responsibilities :

- Manage and execute business research projects in the area of strategy; procurement and /or marketing for various clients including large corporations and professional service firms

- Lead one or more project teams, guiding team(s) on all aspects including scoping, timelines, content, client engagement

- Deliver high quality, client-ready output consistently; identify risks / issues and escalate to the reporting manager in a timely manner

- Lead a team of 8-15 people while being responsible for their overall career management

- Function as a - client lead-, assuming ownership of assigned client accounts - be the main point of contact for client, prioritize work flow, negotiate project timelines/scope, collect feedback and address any issues promptly, identify up-selling/cross-selling opportunities

- Contribute to different organisational tasks such as hiring, training and other organisational initiatives

- Understand research objectives based on client type and accordingly design/define the work approach; project scope and timelines

- Responsible for the quality of the work being done in the team; Review work thoroughly to ensure consistently high quality output, value addition and adherence to timelines; be able to judge required level of own involvement on projects, execute partsof projects if situation so demands

- Provide analysts with effective verbal/ written feedback; counsel analysts on technical as well as business skills and guide them on best practices

- Keep analyst team motivated, handle difficult situations such as dissatisfaction/disagreement among team, escalate to seniors in a timely manner

- Interact with clients during the course of the project and post project delivery through both emails and conference calls

Desired Skills & Experience :

- Through knowledge of various secondary and primary research methodologies (including databases such as DialogPro, Thomson, Factiva and Bloomberg)

- Understanding of industry dynamics such as KPIs and frameworks such as SWOT analysis, Porter's Five Forces and GE-McKinsey Matrix

- Potential of handling a large team of 10-15 employees as a single point of contact for their daily operational needs as well as overall needs related to career aspiration, performance, expectations, team building etc.

- Ability to act in the capacity of technical advisor to all the projects under his team and advice them without necessarily researching on the topics

- Motivated, fast thinking, dynamic person with strong business acumen

Work Experience :

- 5 to 8 years of experience in business research

- Experience in handling multiple projects and 5-10 member team ;manage resources efficiently

- Experience of understanding and formalizing required end deliverables within defined time frames

- Experienced in playing a client facing role (over the phone and email) to manage client expectations, understand their requirements and execute the task with the given team on a regular basis

Knowledge :

- Knowledge and understanding of the dynamics of various industries and other concepts such as best practices, strategy and key performance indicators

- Knowledge of conducting open ended secondary and primary research to garner industry specific insights

- Analytical bend of mind, to seek the why, how and so-what of a problem statement

- Knowledge of various databases such as DialogPro, Thomson, Factiva, ProFound

- Knowledge of using Power Point, Excel and Word in a creative manner to deliver the desired output

If you wish to explore this opportunity, please apply with updated CV along with below details :

Current CTC:

Expectation:

Notice Period:

Current Location:

Pinki Chauhan
Symmetrical | Tel : +91-11-25360656/57 | H/P : +91-8527495478