AM - Information & Analytics - FMCG/Manufacturing Unit/KPO/IT Industry

MAIN JOB PURPOSE:

The job requires executing the I&A strategy and translate the business requirements / problem statements to information and analytics delivery solutions through supporting vertical leads responsible for framing the shared vision.

The job requires to partner the respective engagement partners serving the information and decision making needs of the various business stakeholders in Client on regular basis. This role may require direct engagement with the stakeholders with multiple process impact directly or indirectly to stakeholders every day during the reporting period.

This requires good level of functional understanding of KPIs, understanding of the report content and also a broader understanding of the business context. The systems required for sourcing the data and generating the reports are different - and this requires building knowledge of various global ERP systems. Problem solving skills are an integral part of this job - when dealing with the users/clients of the reports or when dealing with systems and processes.

This job also requires to review the first level of change impact assessment completed by the analysts on the changes requested by end stakeholder, liaise with internal stakeholders on rapid information systems and provide solutions, plan for resources and implement the changes within agreed deadlines to ensure that the business needs are met.

The Operations Manager will have the responsibility of steering his/her team of analysts and experts to ensure that the decision enabling Business KPIs to the executive layer in Client Business are delivered on time and in full.

The business needs are to be met while ensuring thorough collaboration with teams internally and externally, thus having a collaborative atmosphere created for business growth.

JOB SUMMARY (JOB DESCRIPTION)

Lead and develop a large team comprising of 15-20+ staff.

Accountable for the delivery of the reports by the team ensuring timeliness and accuracy of information as per the agreed and signed SLAs.

Maintain relationships with global clientele for the regular delivery of reports through regular customer governance calls for BAU (Business As Usual) deliveries; This includes review of customer scorecards, understand customer feedback and dial them back in the BAU (Business as Usual) processes.

Co-ordinate the transition of operations/reports/processes from clients to the ETS with thorough review of the E2E operations, developing local capabilities and collaborating with various stakeholders for opportunities for automation/simplification.

Review and ensure that the standard operating procedures (SOP) and Flow charts are followed, while the issue logs maintained by the team are addressed.

Responsible for inducting new members of the team by putting them through the required familiarization and training programmes.

Drive process improvements for simplification and standardization of information.

Accountable for initiating Root Cause Analysis at the time of resolving any escalation received.

Responsible for the performance management, capability development and appraisal of the direct reports

KEY REQUIREMENTS (EDUCATION, WORK EXPERIENCE & SKILLS)

Preferable:

6 to 8 years of relevant experience.

- experience in FMCG/Manufacturing Unit/KPO/IT Industry

Understanding of Financial and Accounting Concepts.

Advanced Excel and PPT skills.

Education:

Professional qualification in Finance/Supply chain/Marketing (Ex: Chartered Accountant, MBA - Finance/Marketing)

Desirable:

Prior experience in handling a large team.

Understanding of business drivers, processes and metrics for the finance, supply chain or market function.

Sound knowledge on SAP ways of working.

Excellent communication, presentation and interpersonal skills.

Ability to collaborate with team members at all levels in the organization to develop technology solutions for the business needs.

Good understanding of Business KPIs and their calculations.

Strong ability to handle and understand complex data and converting the same into visually appealing and informative reports with the use of analytical techniques.

Passion for delivering service excellence; and developing a culture of - easy to do business with-, where customer's needs are anticipated and met.

Highly analytical mind-set with strong ability to identify, troubleshoot, problem solve and resolve issues while driving simplification and continuous improvement.

Organised, strong time management skills and ability to prioritise multiple tasks in order to meet established deadlines.

Team-player who is a proactive self-starter, with the ability to work independently.

Strong ethical standards regarding the handling of confidential business information.

Ability to work quickly and accurately, especially under pressure; and within a cross-culture, virtual team and global environment.

Experience/exposure to Information Management tools like SAP BW is desirable.