AM/DM - Retention Manager/Cluster Lead - Customer Service - BFSI/Telecom

Customer Service - Retention Manager - Cluster Lead

Position : Assistant / Deputy Manager

Designation : Customer Service - Retention Manager - Cluster Lead

CTC upto : 12.5 Lacs

Location : Chennai

Experience : 5-10 years

For further details please apply

Job Description :

- Management and reduction of Churn for the circle.

- Circle Acquisition Churn management & On boarding of Customers.

- Budgeting & Financial Planning for the Vertical.

- Revenue Churn Management.

- Prepaid High ARPU base & Churn management

- Churn analysis, forecasting and strategy -planning and execution of activities to achieve targets.

- Revenue enhancement from Outbound

- Data revenue, customer management.