AM - Contact Center Forecasting

Position: AM - Contact Center Forecasting

Location: Mumbai

Salary 8 LPA

Experience: 4+ years of relevant experience

Job responsibility :

1. Contact center forecasting

2. Supporting business with key insights related to Contact center operations

3. Develop new strategies in supporting contact center operations

4. Developing possible new contact center forecasting models

Technical skills : SAS, Excel, powerpoint, SQL eWFM, SQL, VBA and advanced Excel,UNITY, Hyperion, Genesys.

Anaylitical skills :

Deep understanding of call center domain business & forecasting with associated statistical techniques used,like time series modelling, ARIMA etc

If interested please send cv in Word Format to twinkle@wizecareers.com

Twinkle
Recruitment Expert Wizecareers
www.wizecareers.com
07838387625
http://in.linkedin.com/in/twinklek
twinkle@wizecareers.com