AM - Business Intelligence/MIS - BPO

Assistant Manager- Business Intelligence/MIS JD:

- Tracking, analyzing and reviewing performance against defined metrics and identifying process improvement areas and providing insights in view of enhancing efficiency and consistency

- Analyzing & Implementing process improvement strategies inconjunction with the operations, technology and respective dept.

- Reviewing and suggesting business performance with the leadership team

- Perform analytics in conjunction with business performance and KPI

- Forecasting - Staffing & Capacity Planning

- Initiate proactive investigations on business/process performance

- Providing Highlights of the reports being published

- Dailer Analysis & management

- Participate in cross functional meetings in view of resolving recurring customer issues

- Develop MIS Documentation and SOP to ensure business continuity

- Coordinating with Internal Clients & meeting expectations

- Coordinating with External Clients & meeting expectations

- Coordinating with Management & meeting expectations

- Coordinating & People Management

- Continuous development and enhancement of MIS systems

- Create Information System Strategies by coordinating with Technology Dialer and Dev. Teams in view of Automation, Re-engineering & Data warehousing

- Using LEAN Six Sigma methodologies for enhancing performance & efficiencies.

- Provide assistance in automation activities

- Provide support and maintenance to existing MIS & Data warehousing.

- Generate and publish reports & dashboards accurately as per specifications and within TAT

- Data mining in view of deriving strategies