Alteryx - Strategic Customer Success Manager

- The Strategic CSM is responsible for driving the success of Alteryx's most strategic customers.

- The Strategic CSM will bring Alteryx's best ideas, innovations, and capabilities to their portfolio of customers and match these to the customers' business goals, enabling greater business value.

- It is the Strategic CSM's responsibility to act as the technical advisor to customer stakeholders and drive - success by providing technical upskilling, usage recommendations, and risk identification and mitigation.

- As a trusted advisor and coach, the Strategic CSM is the post-sales success leader and provides their customers with a roadmap to technical success and business value.

Primary Responsibilities:

- Establish a trusted/strategic advisor relationship with each assigned customer and drive continued adoption, utilization, and value of our products and services.

- Conduct technical working sessions to jointly architect solutions leveraging the Alteryx Designer with prospective and existing users within your accounts.

- Conduct enablement sessions to provide hands on training of the Alteryx Designer and Server products.

- Proactively work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.

- Advocate customer needs/issues cross-departmentally with a diplomatic and level-headed approach.

- Remain up-to-date on Alteryx solutions and products and maintain familiarity and adherence to all Company methods and procedures.

Qualifications:

- 5+ years of work experience with data and analytics used specifically for strategic business decisions

- Proficiency in SQL, Alteryx, Python or similar analytics product or language

- Proven customer-facing skills.

- Ability to effectively collaborate with internal teams to advocate for and represent the voice of the customer.

- Exceptional analytical and problem solving skills, including the ability to figure out how things should work.

- A strong entrepreneurial spirit and a passion for excellence.