Alstom - Vice President - Operations

Accountabilities

- Managing operationally external partners

- Leading and managing daily operations delivery covering end user support, solutions and infrastructure

- Committing and achieving performance regarding SLA, budget and user satisfaction

- Ensuring end to end vendor management and coordination

Responsibilities:

- Supervises services delivery and performance: end user support services, solutions, infrastructure services

- Monitors reliability of applications, systems, security of data, and defines emergency plans

- Coordinates the completion of IT processes under conditions which best promote quality, delivery and cost

- Directs, organizes, plans and monitors department activities:

a) Defining & managing service & solutions performance

b) Defining & monitoring operations processes to deliver high quality, reliable and efficient services

c) Implementing improvements to achieve the quality of services expected

- Supervises interactions with central teams in particular with Projects to ensure a smooth transition between build and run activities and with Design Authority and/or businesses to manage change requests

- Elaborates and follows up budget and financial reporting