Aliens Group - Deputy Head - CRM - IIM/XLRI/FMS/MDI/SPJIMR

Role : Deputy Head - CRM

Location : Hyderabad

Joining : Immediate

Educational Background :MBA/PGDM from Top B - Schools like IIM/XLRI/FMS/MDI/SPJIMR

About the company : Aliens Group is a premium real estate player and poised to dominate real estate market with a land bank of 1500+ acres land.

About the role:

- We are looking for a Deputy CRM Head to set and monitor strategies that will foster profitable long-term relationships with clients.

-You will also play a pivotal role in building bandwidth to streamline customer lifecycle within the organization.

- In this role, you will coordinate with our Sales and Banking team to boost our company's market presence and customer engagement. To be successful in this position, you should have solid experience with Customer Relationship Systems and KPI metrics.

- You should also be able to identify new opportunities and proactively address customer concerns.

- Ultimately, we want you to increase revenues by streamlining post-sales collection operations and achieve business goals by building a customer-oriented company.

Responsibilities:

- Monitor relationships with existing customers and provide an effective sales funnel

- Develop and implement marketing techniques that will drive new customers

- Set specific marketing strategies to retain customers

- Suggest new methods to address customers needs

- Assist with organizing promotional events to reach prospective customers

- Review and select CRM software that meets our company's needs

- Conduct market research to follow trends and competition

Requirements:

- Solid background in customer acquisition strategies

- Technical expertise with CRM and analytical systems

- Knowledge of online marketing methods and best practices

- An ability to manage CRM projects end-to-end

- Strong communication skills along with a customer-oriented attitude

- Experience in real estate preferably

- MBA in Marketing & Finance or relevant field from top-ranked colleges