Aisshpra Gems & Jewels - Regional Manager - Sales & Operations

Job Summary:

Aisshpra Gems & Jewels is seeking an experienced and dynamic Regional Manager to oversee the sales and operations of all Company-Owned Company-Operated (COCO) and Franchise-Owned Franchise-Operated (FOFO) stores. The Zonal Manager will be responsible for driving sales performance, ensuring operational excellence, and fostering a customer-centric culture across all stores in their zone.

Applicants must be from Jewelry Industry only. Interested applicants may email their resume at archita.tiwari@aisshpra.com or call at +91 9695323379

Key Responsibilities:

Sales Management:

- Develop and implement sales strategies to achieve and exceed sales targets for both COCO and FOFO stores.

- Monitor and analyze sales performance, identifying areas for improvement and implementing corrective actions.

- Conduct regular store visits to ensure sales strategies are being effectively executed.

- Collaborate with marketing teams to plan and execute promotional activities and campaigns.

Operational Excellence:

- Ensure all stores comply with company policies, procedures, and operational standards.

- Oversee inventory management, ensuring optimal stock levels and minimizing shrinkage.

- Implement and monitor standard operating procedures (SOPs) to maintain consistency across all stores.

- Ensure that all stores are well-maintained, clean, and visually appealing.

Team Leadership:

- Train and develop ABM, store managers and staff to enhance their performance and professional growth.

- Provide regular feedback, conduct performance evaluations, and implement performance improvement plans as necessary.

- Foster a positive and inclusive work environment that encourages teamwork and high employee morale.

Customer Experience:

- Champion a customer-first culture, ensuring that all stores deliver exceptional customer service.

- Address and resolve customer complaints and issues promptly and effectively.

- Gather customer feedback and insights to continuously improve the customer experience.

Financial Management:

- Prepare and manage budgets for the zone, ensuring cost control and profitability.

- Analyze financial reports, identifying trends and opportunities for improvement.

- Implement cost-saving measures without compromising on service quality or operational efficiency.

Compliance and Security:

- Ensure all stores comply with legal and regulatory requirements, including health and safety standards.

- Oversee security measures to protect the company's assets and ensure the safety of employees and customers.

Qualifications:

- Bachelor's degree in Business Administration, Retail Management, or a related field. MBA preferred.

- Proven experience in a senior sales and operations role within the jewelry industry.

- Strong leadership and team management skills, with the ability to motivate and develop staff.

- Excellent analytical and problem-solving abilities.

- Exceptional communication and interpersonal skills.

- Ability to work under pressure and manage multiple priorities.

- Proficiency in MS Office and familiarity with retail management software.

Additional Information:

- This position requires frequent travel within the designated zone.

- Flexibility to work weekends and holidays as needed.