Airtel - Voice Account Manager

Purpose

Relationship Building, penetrating the accounts, increase the revenue market share as well as achieving targets in sync with the goals of the company

Deliverables

New Customer / Blackberry Acquisition

Achievement of cumulative postpaid nos through set of defined CSA- s, across the region corporate & Blackberry Acquisition through strong relationship building & positioning to the Senior management in the corporate account

Increase in account revenue

By Ensuring constant increase in gross ads on monthly basis & promoting VAS products, monthly Revenue collection

Account Penetration

Penetrating each & every account, vertically & horizontally, ensuring our CSA representative presence on daily basis, to grab on the new business opportunities

Control on churn/address verification reject

Indulging with the corporate on daily basis to ensure customer are updated /offered the new plans & schemes, at the same time ensuring increase in our net customer base & intention of customer to stay on our network.

Account follow up process

Visiting the account / CSA on daily basis, getting the account / pinup road show planner prepared on a weekly basis through CSA, following the same, setting the targets & achieving the same.