Airtel - Team Lead - EB

Acquisition of new customers - achieving Gross Additions and Net Additions:

- Achievement of targets across Postpaid, FL and Data product lines through set of defined KRAs across the Corporates in assigned region;

- New Customer Acquisition through strong relationship building & Positioning at the Corporate accounts;

- Making a business model to effectively reach target customers;

- Making a business case for obtaining best suitable product offering for the customer(s).

Achieving Order booking targets:

- Increasing Non-Voice penetration, Up-selling value added services to enhance revenue;

- Plan the quarterly targets for the team basis the AOP;

- Ensuring that any tariff-reduction is done only as a last resort.

Achieving Revenue Market share - Increase RMS in penetrated accounts:

- Consolidate our position in our existing accounts through cross-sell and up-sell;

- Increase penetration in competition accounts across the assigned territory.

Reduce customer churn to build sustainable business in the long run:

- Drive customer engagement programs, coordinating with CE team to arrest churn;

- Interact with the partners, key account holders and innovate to drive retention;

- Be aware of the competition and plan proactive measures to drive the same.