Airtel - Manager - Program Management & Customer Engagement

Purpose

Build one-to-one relationship with the customers, based on an understanding of customers business environment. The role involves going beyond brand building for AES products/ services and adding value to AES business by creating a personal, holistic and integrated service experience for the customer.

Deliverables

(1) Implementation of the CSM (Client Service Management) Organisation & SAM Strategy for the Airtel Enterprise Services with the Customers.

(2) Implementation of Network Performance Measures & Undertake Periodic Reviews of Customer network Performance

(3) Identify and Deploy Measures to Improve Service Levels

(4) Develop & Nurture Relationships with relevant people at Client Organization.

(5) Manage partners and deploy review mechanism

(6) Identify opportunities to shore up recurring revenue opportunities