Purpose of the Job:  - To handle the complete customer life cycle management of allocated accounts on our products like Mobile, FL and 3G.  - To ensure end to end service delivery for corporate; meeting their requirement as per defined TAT and SLA  - To be the one point contact for coordinators at Corporate and ensure nil escalations  - To execute new service initiatives like service camps, VAS Camps etc in order to significantly enhance the business performance.  - To Plan and execute customer engagement initiatives to ensure brand recall and customer satisfaction and advocacy resulting to improved CSMM Score .  - To help achieve the KPIs like churn, collection, complaint reduction SLA adherence etc .  Deliverables:  - To facilitate in achieving the KPIs like churn, collection, bad debt, complaint reduction SLA adherence   - Ensure 100% service level adherence to business processes and achieve the C sat target.  - Manage and up sell existing & new airtel products/services to corporate through its life cycle management process  - Track and monitor on corporate revenue performance of different products/services  - Execute the customer engagement and service initiatives  - Report timely on competition activities in allocated accounts

Delhi NCR

Others

Airtel - AM - Relationship Manager 

Airtel - AM - Relationship Manager  ,Job Description for Airtel - AM - Relationship Manager  in Bharti Airtel in  Delhi NCR Others for (1-5) years of experience. Apply Now!

Job Description for Airtel - AM - Relationship Manager  in Bharti Airtel in  Delhi NCR Others for (1-5) years of experience. Apply Now!