Airtel - AM/Manager - Key Account Manager

Purpose:

The role is responsible for achieving the set order booking/ revenue targets for the vertical in the region by effectively handling mid segment accounts and taking care of their entire range of telecom requirements across all data & voice solutions.

Deliverable's:

- The role is responsible for identifying & developing new leads from new / existing accounts, coordinating first kick-off meetings, reviewing customer requirements, identifying AB capabilities for designing resolutions, ensuring preparation of RFS and project take-off.

- The role handles day-to-day customer management operations and provides timely resolution for customer issues and complaints.

- The role is required to regularly interface with the client and take account of any changes in customer needs.

- The role is responsible for practicing effective relationship management, especially for clients requiring data solutions, to nurture associations.

Major Challenges:

The key challenges for the role are:

- Managing key customers and building long-term relationships leading to increased business for AB.

- Managing difficult customers competently while ensuring no customer churns

- Handling each customer transaction from end-to-end and ensuring customer delight, despite drastic increase in number of transactions Know-how

Technical Domain Knowledge:

- Exposure/ Information/ Comfort on - New technologies, vendors, competitors operating in the vertical - Practical / user level understanding / knowledge of networking concepts and LAN/WAN/Desktop/NMS/telecom infrastructure, voice & data technologies, e.g. IPLCs, IP VPN, VoIP, etc

- Indepth understanding / Knowledge of products/ services