Airtel - AM - Key Account Management - Government Accounts

Purpose:

- Account Management for the Manufacturing and Distribution vertical for Key Enterprise Accounts.This position handles data and voice products both.

Deliverables

- Relationship Management with Middle Management and Key- End Users of the account on a day to day basis for the Manufacturing and Distribution vertical.

- Order entry, provisioning & management reporting.

- Carry VAS Targets- For products viz. Audio/ Video Conferencing, Blackberry, Data Cards, Vehicle Tracking

- Carry 3 G Targets including Dongles, Mobility Revenue and Mobility Order Booking as well as retention of existing revenue

- Carry Fixed Line OB and Fixed Line Revenue Generation as well as Retention of existing revenue

- Coordinate with the cross functional teams internally- BSG, SMG(COPC), Administration Manager and Front Line sales.

- Customer loyalty management initiatives and the CRM activities for the account.

- Ensure the account business target achievement on: Order booking, Revenues, Collections,Coordination with Projects/Products/COPC to ensure meeting customer expectations on customer delivery.

- Need identification.

Major Challenges:

- To work in alignment with processes on Data and Voice

- To work on retention of existing revenue as well and grow new products.