Aimlay - Vice President - EdTech Operations

Company Description:

Aimlay Pvt Ltd began as an educational counseling service for students in need, providing professional guidance to help them achieve academic success.

As our reputation grew, we expanded to assist working professionals in completing their education and securing admission to reputable universities and colleges.

With a growing demand for our services, we envision a broader and more impactful future.

Role Description:

- This is a full-time on-site role for a Vice President Operations in Edtech Operations located in Delhi.

- The Vice President Operations will be responsible for overseeing day-to-day operations, managing the budget and financial performance, enhancing customer service strategies, leading strategic planning initiatives, and overseeing project management efforts.

- Oversee and manage all day-to-day operations, ensuring smooth and efficient execution of all business processes. This includes student counseling, admissions support, program delivery, and other related services.

- Manage the budget and financial performance of the operations division, including P&L responsibility. Develop and implement cost optimization strategies and ensure efficient resource allocation.

- Enhance customer service strategies and ensure the delivery of exceptional customer experiences. Develop and implement customer satisfaction metrics and initiatives.

- Lead strategic planning initiatives, working closely with the executive team to define and execute the company's operational vision and goals. Develop and implement process improvements to enhance efficiency and scalability.

- Oversee project management efforts, ensuring projects are delivered on time, within budget, and to the required quality standards. Implement project management best practices and methodologies.

- Lead, mentor, and develop a high-performing operations team. Foster a positive and collaborative work environment. Identify training and development needs for team members.

- Analyze operational data and make informed decisions to improve performance and efficiency. Develop and implement key performance indicators (KPIs) to track progress and identify areas for improvement.

- Effectively manage relationships with key stakeholders, including students, faculty, university partners, and vendors.

- Ensure compliance with all relevant regulations and industry standards.

Qualifications:

- Min 15 years of Edtech Operations experience.

- Operations Management and Project Management skills.

- P&L Management experience.

- Cost Optimization/ Budgeting.

- Strong background in Strategic Planning/ Process Planning.

- Excellent leadership and communication skills.

- Ability to analyze data and make informed decisions.

- Experience in the education or Edtech industry is a mandatory.

- Bachelor's or Master's degree in Business Administration or related field.