AGM/SM/Manager - Quality

We are looking for AGM / SM / Manager - Quality for world's leading service and outsourcing UK Based company based at Mumbai.

Information :

Salary - Max CTC 16 L As per the Norm

Work experience - 5+ years , DOMESTIC BPO , NON-TELECOM, Only BFSI

Job responsibilities

- Setting up quality monitoring processes for new and existing clients

- Will be responsible for delivering on all quality and CSAT metrics

- Will have to liaise with training, quality, hiring etc to ensure complete involvement in delivering quality

- Will have to liaise with the client on a daily/weekly/monthly basis

- Will have to attend MBRs, QBRs

- Will be responsible for process improvements where quality/CSAT metrics are not meeting goals

- Will have to build development plans for the quality team

Profile/skills

- Should have relevant experience in transactional quality and process improvement wsrt quality metrics

- Knowledge of COPC, Six Sigma, Lean desirable though not mandatory

- Great communication skills

- Competencies to checked would be customer focus, learn ability, ability to get work done, good analytical skills (ability to read, interpret data)

- Should have handled big teams and/or multiple sites

- Should have handled a client facing role

If the above profile suits you, please forward your updated resume alongwith the below mentioned details :

Current Location :
Total experience :
Exp in Domestic BPO :
Quality Certification, If any :
Current Process (Kindly specify) :
No of Quality Projects Completed / Mentored :
Current Team Size (Direct + Indirect) :
Current Company :
Current Desgn :
Current CTC :
Expected CTC :
Notice Period :

We will provide complete support to get you the best offer.

Twinkle
twinkle@wizecareers.com
07838387625