Training Manager (From D2H, Broadband and Fixed line Telecom companies)
AGM/ Sr Mgr/ Mgr Training (From D2H, Broadband and Fixed line Telecom companies)
Position : Head -Training
Job Mandate :
The Purpose of this role is to provides leadership to execute the L&D organization's strategy and philosophy, develops guidelines, norms and SLAs for ensuring standardized and consistent deployment; monitors its adherence.Understands the plans and priorities of the other L&D verticals, derives implication on the governance/ monitoring vis-a-vis the organization and L&D objectives
Key Responsibilities :
- Design the overall training model (remote training, self-learning through technology, certification) and modes of training
- Draw overall training plan in collaboration with Products teams and respective CS Channel Heads
- Define capability requirements (KSAs) required at different levels for different service channels
- Build alliances with training partners to provide Training and Development Interventions
- Define & measure training effectiveness parameters
- Ensures provision and achievement of all training requirements within the CS functions
- Drive delivery of induction, all product, process, systems and soft skill training
- Evaluates and improves the efficiency of operational training whilst ensuring training requirements are met
- Improves the effectiveness and impact of operational training by developing mechanisms to measure training outcomes and quality of training
- Evaluates Operational Training teams and provides feedback for continuous improvement
- Manages overall training processes within the CS function
- Makes recommendations for both external and internal best practice training mechanisms
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