AGM - Quality - Domestic - Non Telecom

AGM – Quality Mumbai

Process Type - Domestic Non Telecom

Current role - Quality

Large Team Handling

Workexperience : 8+ years ,DOMESTIC BPO , NON-TELECOM

Profile Insight

- Thesepositions are for National Coordinator for Quality

- Will require extensive traveling (15-20 days in a month)

- The number of sites mentioned is subject to change

Job responsibilities

- Setting up quality monitoring processes for new and existing clients

- Will be responsible for delivering on all quality and CSAT metrics

- Will have to liaise with training, quality, hiring etc to ensure complete involvement in delivering quality

- Will have to liaise with the client on a daily/weekly/monthly basis

- Will have to attend MBRs, QBRs

- Will be responsible for process improvements where quality/CSAT metrics are not meeting goals

- Will have to build development plans for the quality team

Profile/skills

- Should have relevant experience in transactional quality and process improvement wsrt quality metrics

- Knowledge of COPC, Six Sigma, Lean desirable though not mandatory

- Great communication skills

- Competencies to checked would be customer focus, learn ability, ability to get work done,good analytical skills (ability to read, interpret data)

- Should have handled big teams and/or multiple sites

- Shouldhave handled a client facing role

If the above profile suits you, plsforward your updated resume alongwith the below mentioned details :

CurrentLocation :
Totalexperience :
Expin Domestic BPO :
QualityCertification, If any :
CurrentProcess (Kindly specify) :
Noof Quality Projects Completed / Mentored :
CurrentTeam Size (Direct + Indirect) :
CurrentCompany :
CurrentDesgn :
CurrentCTC :
ExpectedCTC :
NoticePeriod :

Mail CV to guneetabedi@gmail.com. PH- 8860166766