AGM - Quality - BPO - Telecom

Urgent Job Opening – AGM – Quality for world's leading service and outsourcing UK Based company based at Dehradun / Mohali.

We are looking for AGM – Quality for world's leading service and outsourcing UK Based company based at DeDehradun / Mohali.

Relocation Expenses involved will not be borne by the client.

Our Client is a major player in a fast expanding public services and outsourcing market. Our Client operates in Europe, the Middle East, Asia Pacific and North America. Over 30% of its turnover comes from outside the UK, and the range of our activities varies from region to region. More than 70,000 employees deliver mission-critical services to government and private clients in over 30 countries.

They provide a hallmark of the services in IT & BPO outsourcing, local government, home affairs, defense, science, nuclear, health, education, welfare to work and to the private sector.

Information :-

Salary : as per norms

Work experience : 10-12 years , DOMESTIC BPO / TELECOM At least 6 years in the telecom domain – either for the telecom service provider or for the contact center.

Profile Insight

- These positions are for National Coordinator for Quality

- Will require extensive traveling (15-20 days in a month)

- The number of sites mentioned is subject to change

Job responsibilities

- Setting up quality monitoring processes for new and existing clients

- Will be responsible for delivering on all quality and CSAT metrics

- Will have to liaise with training, quality, hiring etc to ensure complete involvement in delivering quality

- Will have to liaise with the client on a daily/weekly/monthly basis

- Will have to attend MBRs, QBRs

- Will be responsible for process improvements where quality/CSAT metrics are not meeting goals

- Will have to build development plans for the quality team

Profile/skills

- Should have relevant experience in transactional quality and process improvement wsrt quality metrics

- Knowledge of COPC, Six Sigma, Lean desirable though not mandatory

- Great communication skills

- Competencies to checked would be customer focus, learn ability, ability to get work done, good analytical skills (ability to read, interpret data)

- Should have handled big teams and/or multiple sites

- Should have handled a client facing role

If the above profile suits you, pls forward your updated resume alongwith the below mentioned details :

Current Location :
Location applying for Dehradun / Mohali. :
Total experience :
Certified Green / Black Belt :
Current Process :
Exp in Domestic Telecom Process :
Domestic BPO Exp :
No of Quality Projects Completed / Mentored :
Current Team Size (Direct + Indirect) :
Current Company :
Current Desgn :
Reporting To :
Current CTC :
Expected CTC :
Notice Period :

We will provide complete support to get you the best offer.

Contact:-
Twinkle Khurana
07838387625
Mail cv at twinkle@wizecareers.com