MANDATORY ASK: MINIMUM 10+ YEARS' EXPERIENCE IN U.S HEALTHCARE / BPO PROCESS TRAINING WITH MIN 12-14+ YEARS OVER ALL EXPERIENCE, WITH 3-4+ YEARS IN TRAINING LEADERSHIP ROLES / OPEN TO WORKING NIGHT SHIFT (4.30PM-1.30AM) OBJECTIVES & RESPONSIBILITIES OF AGM TRAINING: An approximate list of responsibilities is appended below (but not limited to): - Overseeing & Managing the Training budget along with the Training ROI. - Managing Training Operations & partnering with Operations. - Driving key initiatives & continuous improvements across the identified LOBs. - Making sure the Training VOE & Stakeholder feedback are taken care off. - Developing the Team members for future growth. - Managing attrition and ensuring the batch throughput is as per the business targets and maintain healthy first pass yield (as per defined targets). - Managing batch productivity & batch quality till the 90 days post classroom training. - Establishing and leading a review cadence, create performance benchmarks to measure and report to management. - Managing & working with clients, internal teams to drive Content Change management, Effectiveness and Availability. - Identifying and managing stakeholders by establishing requirements, performance reviews, collating feedback and drafting improvement plans where necessary. - Investing a substantial amount of time into self & team/ people development, by way of upskilling, cross skilling, and formalized individual development plans. - Initiating or being a part of major improvement initiatives towards betterment of training practices, measurement, and overall process improvement. - Leading a team of trainers & master trainers towards achieving laid down team goals & objectives. - Responsible for driving constant content review, analysis, and improvements where necessary. - Implementing cost control through optimization of resources such as trainer availability, batch handover timelines, return on investment etc. QUALIFICATIONS & MANDATORY SKILLS: - Graduation / Postgraduate / with any Training Certifications. - Displays High Level of Communication Skills. - Extensive experience in US Healthcare/BPO with Ideal candidature would be minimum 10+ years' experience in U.S Healthcare BPO Process Training WITH MIN 12-14+ years over all experience, with 3-4+ Years in Training Leadership roles. - Experienced in transitioning from traditional to digital learning experience for across the Organisation. - Hands- on exposure in identifying, defining, and articulating technology system requirements to support learning and talent development solutions. - Thorough understanding of US health care (ERISA/HIPAA/State Mandates) - Not Mandatory - Sound knowledge of training delivery and facilitation including in virtual environments, developing learning assets using multiple delivery options and media. - Proven participation on Training Improvements Projects. - Demonstrate research and analytical skills in evaluating effectiveness and effort of learning Programs. - Awareness of ISO, ISMS & other Compliance and Audit Parameters. - Astute understanding of MS Office Tools. - Displays a High Level of Integrity and Maturity. - Displays high level of People Management practices.

Bangalore

AGM - Process Training - Payer - US Healthcare BPM Organisation 

Job Description for AGM - Process Training - Payer - US Healthcare BPM Organisation  in Innoquest Consulting in  Bangalore for (10-15) years of experience. Apply Now!