AGM - Process Excellence - BPO

PN : Black belt is compulsory .

PN: Salary max upto 18 lakhs possible, so please apply accordingly.

AGM PEX (Process Excellence)

Company Description :

British Outsourcing company, has operational presence in Continental Europe, the Middle East, the Asia Pacific region and North America, but the majority of its turnover comes from the UK. It is one of the most profitable BPO in India.

Candidate Profile :

- Certified lean Six Sigma Black Belt

- Should have expert knowledge be Six Sigma and Lean Techniques

- Experience in Project management, preferably PMP or Prince

- Must have in-depth knowledge of Business Process Mapping and Modeling (Business Process Re-engineering)

- Bachelors or higher education degree with overall 10 years for AGM with minimum of 3 years of experience in Process Improvement role for AGM

- Should have completed Projects as Project Lead :

AGM - 3 Projects

DGM - 4 Projects

- Should have completed Projects as Project Mentor :

AGM - 5 Projects

DGM - 7 Projects

- Out of above either as Project Lead or Mentor, should had 1 client collaborated project (client engaged)

- Possesses outstanding analytic and problem solving skills as well as a strong ability to dissect up from business requirements and realize true business need in order to identify opportunities.

- Excellent communication skills and exposure to International assignments and/or client engagement with the ability to communicate at all levels.

- Excellent writing and reporting skills in order to transform the conversations and the current working procedures into a documented business process.

- Analytical bend of mind in order to understand the business needs and the workflow of the management and the administration tasks.

- Must have in-depth knowledge of Business Process outsourcing (BPO) processes (Inbound, outbound and Data Processes)

- Preferred to have Candidates who has supported Banking or Healthcare processes

Job Description :

The candidate will need to understand & comprehend client requirements and ensure the project is completed on time and within budget.

Key responsibilities include :

- Enhance process capability from the current base-line through process improvement methodologies

- In-depth knowledge of Six sigma tools

- Analyze current operations to identify new project opportunities and financial benefits. Determine key drivers to meet the business objectives.

- Develop and implement appropriate metrics, dashboards and systems to sustain gains and promote Process Excellence activity and a continuous improvement culture for aligned vertical

- Manage overall Lean Six Sigma capability building strategy for the site/client, to take Green Belt training classes.

- Plan and execute Projects as per defined Timelines to meet desired goal as a Project Lead for Key Projects and as a Mentor for Projects done by Operations, who are trained on Lean Six Sigma

- Monitoring Process ICU Metrics and provide required support to improve performance to ensure that those Key Metrics move out of ICU list.

- Continue to provide Value Adds for Processes in aligned vertical - Analytics support (Data Analysis), Business Transformational Ideas, etc

- Lead and facilitate key organizational initiatives on Process excellence

- Conduct Value stream Mapping exercise and ability to create, execute, and maintain an - AS IS" to - TO BE" Roadmap.

- Design & Re-Design Business Processes towards Process Improvement / Transformation.

- Identify and evaluate complex business and technology risks, internal controls which mitigate risks, and related opportunities for internal control improvement.

- Identify opportunities for improvement and bottlenecks through waste analysis and consistency analysis.

- Analyze incoming work/demand and workload allocation methods.

- Conduct diagnostic studies on the key accounts identified and implement a Process excellence framework in line with the business objectives

Working Conditions :

- International Travel may be required, must have a valid passport

- Should be open for Domestic Travel (within India) based on Need

- Willing to travel across centers within the same location

- Should be able to adapt quickly (if in case need to support different vertical / region based on need)

- Ability to attend and conduct presentations.

- Flexible working hours